Customer Service Representative DE / NL

Heartline Search Group; Arnhem; Hybrid; EUR 24.000 - 36.000; Teilzeit

Benefits dieser Stelle

Family-like team

Onboarding abroad

Promotions abroad

Flexible schedule

Five weeks vacation

Transport allowance

Company pension (50%)

Employee Benefit Trust after 12 months

Zusammenfassung

Heartline Search Group is seeking a customer-facing professional to support German customers and collaborate with Dutch and English markets. You will handle orders, product questions, and project quotations, while turning plans into complete product lists.

A family-like team awaits, with onboarding, travel, and clear career paths in an international group. Workload is 24–38 hours weekly with one remote work day after onboarding, plus potential for further flexible arrangements.

Qualifikationen

• Excellent German language skills (spoken and written, C2).
• At least intermediate Dutch (spoken and written, B1).
• Professional phone communication.
• Interest in technical products or structures.
• Customer-focused and solution-oriented approach.
• Independent and accurate way of working.
• Availability for 24 to 38 hours per week.
• Availability on Wednesday mornings, Thursdays and Fridays.
• Minimum 2 years in a similar role.
• Experience with CRM system.
• Proactive, team-oriented, excellent communication skills, curious, service minded.

Aufgaben

• Serve as the first point of contact for German customers.
• Answer questions about orders and products.
• Advise customers on projects.
• Turn construction plans into complete product lists or quotations.
• Process orders, returns and quotations.
• Contribute ideas to improve customer service.
• Support colleagues serving the Dutch and English markets.

Kenntnisse

German C2

Dutch B1

Phone communication

Tech product interest

Customer-focused

Independent work

2+ years experience

CRM experience

Proactive, team-oriented

Service minded

Availability 24-38h

Midweek availability

Ausbildung

Tools

CRM system

Jobbeschreibung

• Excellent German language skills, both spoken and written (German C2)


• At least intermediate knowledge of Dutch, both spoken and written (Dutch B1)


• Professional communication on the phone


• An interest in technical products or structures


• A customer-focused and solution-oriented approach


• An independent and accurate way of working


• Availability for 24 to 38 hours per week


• Availability on Wednesday mornings, Thursdays and Fridays as a minimum


• Minimum 2 years in similar role


• Experience with CRM system


• Proactive, team-oriented, excellent communication skills, curious, service minded

Tasks & Responsibilities

Requirements

• Excellent German language skills, both spoken and written (German C2)


• At least intermediate knowledge of Dutch, both spoken and written (Dutch B1)


• Professional communication on the phone


• An interest in technical products or structures


• A customer-focused and solution-oriented approach


• An independent and accurate way of working


• Availability for 24 to 38 hours per week


• Availability on Wednesday mornings, Thursdays and Fridays as a minimum


• Minimum 2 years in similar role


• Experience with CRM system


• Proactive, team-oriented, excellent communication skills, curious, service minded

Tasks & Responsibilities

• Serve as the first point of contact for German customers.


• Answer questions about orders and products.


• Advise customers on projects.


• Turn construction plans into complete product lists or quotations.


• Process orders, returns and quotations.


• Contribute ideas to improve customer service.


• Support colleagues serving the Dutch and English markets.

Core Benefits

• A family-like atmosphere in a team of three, with direct communication and room for your own ideas


• Thorough onboarding, training abroad, and occasional travel offer a wide range of learning and development opportunities


• Real career paths within an international corporate group, with opportunities for promotions or assignments abroad


• Flexible work arrangements: 24–32 hours per week; one day of remote work after the onboarding period and an optional 80% work schedule


• Five weeks of vacation, a transportation allowance, and a company pension plan with 50% employer contribution provide solid benefits


• Additional financial participation through the Employee Benefit Trust after twelve months


• Diverse responsibilities with significant client accountability and the opportunity to actively improve processes