Customer Service Coordinator

SIRE LIFE SCIENCES; Breda; Hybrid; EUR 32,000 - 45,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a Customer Service Coordinator to join our team in Breda. You will be the main point of contact for customers and logistics partners, managing the entire order lifecycle and supporting service delivery from receipt to delivery.

Responsibilities include processing orders, monitoring progress, handling claims, and collaborating with sales and logistics to ensure smooth operations. Fluency in Dutch and English is required.

Qualifications

• Completed MBO diploma in a related field.
• 2–3 years of experience in a similar role, preferably in the food industry.
• Fluent Dutch and English communication.

Responsibilities

• Act as the primary contact for customers and logistics partners regarding delivery questions and feedback.
• Ensure accurate and timely processing of customer orders and shipments.
• Monitor order progress and inventory levels and communicate to resolve discrepancies.
• Independently handle customer claims, complaints, and credit notes as needed.
• Create and maintain customer-specific work instructions.
• Process consignment and export orders correctly in the system.
• Contribute ideas to improve departmental processes and efficiency.
• Collaborate with sales, logistics and external service teams to ensure smooth operations.

Skills

Customer service

Logistics coordination

Communication

Dutch language

English language

Education

MBO diploma in Customer Service or related field

Tools

Order management system

Job description

Company:
A dynamic organization focused on delivering excellent customer support and logistical coordination within the food industry. Their team values efficiency, accuracy, and proactive communication to ensure smooth order processing and customer satisfaction.

Job Description:
We are seeking a Customer Service Coordinator to join our client’s team. In this role, you will be the main point of contact for customers and logistics partners, managing the entire order lifecycle and supporting seamless service delivery from receipt to delivery.

Responsibilities:

• Act as the primary contact for customers and logistics partners regarding delivery questions and feedback.
• Ensure accurate and timely processing of customer orders and shipments.
• Monitor order progress and inventory levels, and communicate with relevant parties to resolve discrepancies.
• Independently handle customer claims, complaints, and credit notes, where necessary.
• Create and maintain customer-specific work instructions.
• Process consignment and export orders correctly in the system.
• Proactively contribute ideas to improve departmental processes and efficiency.
• Collaborate closely with the sales, logistics, and external service teams to ensure smooth operations.
• Report directly to the Customer Service Manager.

Requirements:

• Completed MBO diploma, preferably in Customer Service or a related field.
• At least 2 to 3 years of experience in a similar role, ideally in the food industry.
• Availability from October 2026 to February 2027 for 32 to 40 hours per week.
• Ability to start quickly, with no long vacations planned during the assignment period.
• Office attendance is required on Tuesdays, Wednesdays, and Thursdays; remote work permitted on Mondays and Fridays.
• Strong communication skills in both Dutch and English.
• Able to work accurately, in a structured manner, and handle customer interactions with energy and professionalism.