Customer Operations Specialist

Sire Search; Rotterdam; Hybrid; EUR 36,000 - 51,000; Full time

Job summary

Sire Search is assisting a large international consumer goods company in Rotterdam to hire a Customer Operations Specialist for Benelux. The role combines hands-on order management with data-driven analysis to improve service levels and resolve issues quickly.

You will coordinate between customers and internal teams such as logistics and planning, manage orders end-to-end, monitor deliveries, and contribute to continuous improvement initiatives. Hybrid work model with fixed office days.

Qualifications

• Minimum 2 years in customer operations or order management
• Fluent Dutch and English are mandatory
• Strong coordination and communication skills
• Experience with SAP or ERP systems is a plus
• Data-driven approach to KPIs and problem solving

Responsibilities

• Manage customer orders from receipt through delivery, ensuring accuracy and timely processing
• Monitor deliveries and follow up on delays, shortages, or order issues
• Coordinate with internal stakeholders (e.g., logistics, supply planning, and other operational teams) to resolve problems end-to-end
• Act as a key point of contact for customers on operational topics related to orders, service, and logistics
• Analyse operational data and order performance to identify trends and improvement opportunities
• Support continuous improvement initiatives and assist with small operational projects where needed
• Maintain clear documentation and ensure issues are tracked through to resolution

Skills

Dutch fluency

English fluency

Coordination

Data-driven

Problem solving

Stakeholder management

Tools

SAP

Job description

Company

Our client is a large, international consumer goods organisation with well-known brands and a strong supply chain footprint across Europe. They work in a fast-paced environment where collaboration, service excellence, and continuous improvement are key to delivering the right products to customers on time.

Job Description

For our client, we are looking for a Customer Operations Specialist who will support the day-to-day processing and follow-up of customer orders within the Benelux market. The role combines hands-on operational order management with analytical follow-up to improve service levels and resolve issues quickly. The specialist will act as a central coordination point between customers and internal teams such as logistics and planning.

Responsibilities

• Manage customer orders from receipt through delivery, ensuring accuracy and timely processing.


• Monitor deliveries and proactively follow up on exceptions such as delays, shortages, or order issues.


• Coordinate with internal stakeholders (e.g., logistics, supply planning, and other operational teams) to resolve problems end-to-end.


• Act as a key point of contact for customers on operational topics related to orders, service, and logistics.


• Analyse operational data and order performance to identify trends and improvement opportunities.


• Support continuous improvement initiatives and assist with small operational projects where needed.


• Maintain clear documentation and ensure issues are tracked through to resolution.

Requirements

• Minimum 2 years of relevant professional experience in customer operations, customer service, or order management (internships do not count).


• Fluent Dutch and fluent English are mandatory.


• Strong coordination and communication skills, with the ability to manage multiple stakeholders.


• Proven problem-solving skills and a structured, data-driven way of working.


• Comfortable working with operational KPIs and basic analysis.


• Experience in FMCG, retail/key accounts, or ERP systems (e.g., SAP) is considered a plus.


• Temporary Full-Time Contract (6 Months) and French Plus to have

Other Information

The role is full-time and follows a hybrid working model with fixed office days.

The hiring process is expected to move quickly due to business urgency.