Customer Support Coordinator

SIRE LIFE SCIENCES; Breda; On-site; EUR 28,000 - 36,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a Customer Support Coordinator to join their team. The role focuses on seamless order processing and maintaining strong relationships with customers and logistics partners.

The ideal candidate has 2–3 years in customer service or order management, fluent Dutch and English, and an ability to work accurately in a structured, multi-tasking environment with on-site Tue-Thu and remote Mon & Fri.

Qualifications

• Minimum 2–3 years in a customer service or order management role.
• Completed MBO diploma in Customer Service or related field.
• Fluent in Dutch and English with excellent communication skills.
• Office attendance Tuesday, Wednesday and Thursday; remote on Monday and Friday.

Responsibilities

• Act as the primary contact for customers and logistics providers regarding orders and delivery inquiries.
• Ensure accurate and timely processing of customer orders and deliveries, overseeing the entire process from receipt to fulfillment
• Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies
• Manage customer claims, complaints, and return processes independently, issuing credit notes when required
• Develop and maintain customer-specific work instructions to ensure clarity and consistency
• Accurately process consignment and export orders within the company system
• Collaborate with sales, logistics, and external partners to ensure smooth communication and operations

Job description

Company

A dynamic organization that values customer satisfaction and operational efficiency. They are committed to providing excellent service and fostering a collaborative work environment, with a focus on continuous improvement.

Job Description

We are seeking a Customer Support Coordinator to join our client’s team. This role is vital in ensuring smooth order processing and maintaining strong relationships with customers and logistics partners. The ideal candidate will be passionate about customer service, detail-oriented, and experienced in handling end-to-end order management.

Responsibilities

• Act as the primary contact for customers and logistics providers regarding orders and delivery inquiries
• Ensure accurate and timely processing of customer orders and deliveries, overseeing the entire process from receipt to fulfillment
• Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies
• Manage customer claims, complaints, and return processes independently, issuing credit notes when required
• Develop and maintain customer-specific work instructions to ensure clarity and consistency
• Accurately process consignment and export orders within the company system
• Contribute ideas and feedback to improve departmental processes and efficiency
• Collaborate with sales, logistics, and external partners to ensure smooth communication and operations

Requirements

• Minimum of 2-3 years’ experience in a customer service or order management role, preferably within the food industry
• Completed MBO diploma, preferably in Customer Service or a related field
• Fluent in Dutch and English, with excellent communication skills
• Ability to work accurately, in a structured manner, and handle multiple tasks simultaneously
• Office attendance required on Tuesday, Wednesday, and Thursday; remote work possible on Monday and Friday
• Able to start quickly and balance workload efficiently; minimal long-term planned leave during the assignment period

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