Associate Customer Success Manager - Benelux Market

Trustpilot; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Maternity & Paternity pay

Train travel scheme

‘20% time’ - work on anything you’d be

Work from home opportunities

Pension and life insurance

28 days holiday (excl. bank holidays)

Full access to Headspace

Regular events and socials

Health cash plan, online GP, 24/7, EAP

Job summary

Trustpilot is seeking an Associate Customer Success Manager to own a portfolio of up to 400 Benelux accounts from onboarding to advocacy. You will drive product adoption, strengthen customer health, reduce churn, and maximize value, serving as the primary contact for onboarding, usage, and value realization.

Collaborate with Marketing, Product, and Account Managers to deliver measurable outcomes. You’ll thrive on organization, time management, and a proactive approach in a fast-growing global

Qualifications

• Experience in onboarding and adoption of products for a portfolio of customers.
• Strong communication across multiple stakeholder levels and ability to build trust.
• Proven ability to manage a high-volume portfolio and prioritize tasks.

Responsibilities

• Lead post-sale onboarding and setup across a portfolio of up to 400 accounts.
• Drive product adoption and measurable value for customers.
• Maintain customer health and proactively address risks to reduce churn and improve renewals.
• Drive customer satisfaction and advocacy and contribute to case studies and testimonials.
• Collaborate with Marketing, Product, and other teams to relay customer feedback.
• Maintain accurate health metrics and CRM records for visibility.

Skills

Customer Success

Account management

Stakeholder communication

Time management

B2B sales

Tools

CRM software

Job description

• As an Associate Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers within the Benelux market. You ensure every customer achieves success with Trustpilot - from onboarding and adoption to measurable results and advocacy
• Your mission is to maximize product adoption, strengthen customer health, and reduce churn, ensuring customers realize ongoing value and remain engaged, satisfied partners
• Focusing on our scale customer segment, you will manage a portfolio of up to 400 accounts. We are seeking an ambitious team member with outstanding organizational and time management skills who thrives on helping customers succeed.
• Lead post-sale onboarding and setup across your portfolio of up to 400 accounts, ensuring a smooth handover from New Business and a strong foundation for high adoption
• Drive measurable product adoption across your customer portfolio to deliver tangible value for our customers
• Maintain customer health and proactively address risks across your scale account base to help achieve high renewal rates
• Drive customer satisfaction and advocacy, aiming for strong Net Promoter Score (NPS) results across your portfolio
• Act as the primary point of contact for customer issues related to onboarding, usage, or product value
• Partner with Marketing to identify case study, testimonial, and reference opportunities
• Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements
• Maintain accurate health metrics, notes, and records in CRM for full portfolio visibility

Benefits

• Maternity & Paternity pay
• Train travel scheme
• ‘20% time’ - work on anything you’d like
• Work from home opportunities
• Pension and life insurance
• 28 days holiday (excl. bank holidays)
• Full access to Headspace
• Regular events and socials
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• And more! (Varies by location)

This role is a great fit for candidates with early experience in Customer Success or digital sales (such as a BDR or SDR) eager to develop their career within a global teamStrong communicator across multiple stakeholder levels, adept at building trust and uncovering underlying business needsAmbitious professional with first experience in a Customer Success role or a digital sales position (such as a BDR or SDR) looking to grow in an international environmentCurious about the digital landscape with a solid understanding of digital marketing funnels and search marketingProactive problem solver who acts as a bridge to help the team overcome roadblocks and elevate peer performanceTechnically confident and able to guide customers through product setup, usage, and best practicesHighly organized with great time management skills and a proven ability to prioritize tasks while managing a high-volume portfolio of up to 400 accountsPassionate about customers, building long-term relationships, and seeing measurable business impactCollaborative team player who enjoys working cross-functionally with Account Managers, Product, and Marketing to deliver customer valueFluent in Dutch and proficient in EnglishWe want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!