Arabic Gaming Support & Back Office Specialist — Sofia

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully paid relocation package

Fully paid training

Comprehensive health insurance

Monthly performance bonus

Relocation concierge

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our Sofia-based team. You will handle back-office tasks for gaming and esports platforms, verify accounts, and collaborate with international teams to resolve technical issues for Arabic-speaking users.

The role requires native/fluent Arabic and strong English, meticulous attention to detail, and a passion for the gaming industry.

Qualifications

• Native or fluent Arabic (spoken and written).
• Professional proficiency in English to communicate within our global office environment.
• Strong attention to detail and the ability to manage sensitive back office data.
• Excellent analytical skills and the ability to solve complex problems in a fast-paced environment.
• Commitment to relocating to Sofia for this on-site Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria.

Responsibilities

• Provide high-level back office support for diverse gaming and esports platforms, ensuring a seamless user experience.
• Monitor and manage player account inquiries, documentation, and compliance tasks with precision.
• Collaborate with international teams to troubleshoot technical issues specific to the gaming sector.
• Maintain a deep understanding of gaming industry trends and platform updates to assist Arabic-speaking users effectively.
• Conduct account verification and fraud detection processes to uphold the security and integrity of the gaming ecosystem.
• Contribute to the optimization of support workflows by providing feedback on regional user behavior and common issues.
• Ensure all communication is delivered with professional etiquette, reflecting the premium standards of our gaming partners.
• Life in Bulgaria– relocation details and local onboarding processes will be provided.

Skills

Arabic language

English proficiency

Attention to detail

Analytical skills

Communication

Job description

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our Sofia-based team. You will handle back-office tasks for gaming and esports platforms, verify accounts, and collaborate with international teams to resolve technical issues for Arabic-speaking users.

The role requires native/fluent Arabic and strong English, meticulous attention to detail, and a passion for the gaming industry.