Arabic Speaking Customer Service Agent - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Free Relocation Concierge - a Relocati

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join our Sofia, Bulgaria team. The role requires native/fluent Arabic, strong English for internal communication, and a customer-centric approach.

You will handle inquiries via phone, email, and chat, document interactions in our CRM, and collaborate with international teams to maintain service levels. Extensive benefits include a fully paid relocation package (flight, hotel), fully paid training, health insurance,

Qualifications

• Native or fluent Arabic (spoken and written).
• Strong English for internal communication.
• Experience or strong interest in the Customer Support Services sector.
• Excellent problem-solving skills and a customer-centric mindset.
• Eligibility to work in Bulgaria and on-site in Sofia.

Responsibilities

• Deliver premium support to clients via phone, email, and chat.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently.
• Represent our brand by providing accurate information regarding services and policies.
• Document interactions and update customer accounts in our database.
• Collaborate with international teams to optimize communication workflows.
• Meet performance metrics for Arabic-speaking roles.
• Ensure all service-level agreements are met in a fast-paced environment.

Skills

Arabic fluency

Customer service

Problem solving

Team collaboration

Job description

Arabic Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we specialize in placing high-caliber professionals into career-defining roles across the globe.

Job Overview

We are currently seeking a motivated professional to join our team for an Arabic Speaking Customer Service Agent position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to provide exceptional care while enjoying the vibrant culture of Sofia.

Key Responsibilities

• Deliver premium support to clients via phone, email, and chat within the Customer Support Services industry.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent our brand by providing accurate information regarding services and policies.
• Effectively document interactions and update customer accounts in our database.
• Collaborate with international teams to optimize communication workflows.
• Continuously meet performance metrics tailored for top-tier Arabic-speaking jobs.
• Ensure all service-level agreements are met within a fast-paced support environment.
• Native or fluent Arabic (spoken and written).
• Strong command of English for internal company communication.
• Proven experience or a strong interest in the Customer Support Services sector.
• Excellent problem-solving skills and a customer-centric mindset.
• Eligibility to work in Bulgaria for one of our premier Arabic-speaking jobs.
• A positive, professional attitude towards working on-site in Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus

Life in Bulgaria

Bulgaria offers an incredible lifestyle for expats, featuring a rich tapestry of history, stunning natural landscapes, and a very favorable climate. Residents of Bulgaria enjoy a blend of historic charm and modern convenience, making it one of the most attractive destinations for professionals seeking high-quality Arabic-speaking jobs in Europe.

Relocating to Bulgaria is made simple with our dedicated support, allowing you to focus on enjoying the local gastronomy and vibrant social scene. Discover why so many professionals are choosing an Arabic Speaking Customer Service Agent position in Bulgaria as the next step in their career, enjoying a cost-effective and enriching quality of life in a friendly, welcoming country.