Arabic & English-speaking Digital Trust and Safety Analyst – Sofia, Bulgaria

Cross Border Talents; Amsterdam; Hybrid; EUR 29,000 - 40,000; Full time

Benefits offered by this job

Welcome bonus

Relocation package

Hybrid training

Hybrid work model

Job summary

Cross Border Talents is recruiting Arabic and English-speaking Digital Trust and Safety Analysts to join an international team in Sofia. You will review Arabic and English content, applying policies to keep platforms safe and trustworthy for users.

Responsibilities include flagging policy breaches, escalating complex cases, and ensuring high-quality decisions while maintaining confidentiality. Hybrid training and relocation support are provided for EU passport holders.

Qualifications

• Fluent Arabic and English required.
• EU passport required for relocation to Sofia.

Responsibilities

• Review user-generated content in Arabic and English to ensure digital trust and safety
• Apply platform policies and community guidelines accurately and consistently
• Identify, flag and take action on content breaching policy
• Escalate sensitive or complex cases to relevant teams within defined timeframes
• Consider the cultural and linguistic context of Arabic content in decisions
• Record review decisions clearly in internal tools
• Meet quality, accuracy and productivity targets
• Stay updated with policy changes and participate in training and calibration sessions
• Share feedback and insights on trends and content risks with team leads
• Handle information with strict confidentiality

Skills

Arabic

English

Job description

We are recruiting Arabic and English-speaking Digital Trust and Safety Analysts to join an international team in Sofia. You will review digital content to help keep online platforms safe and trustworthy for their users.

Key responsibilities

• Review user-generated content, such as text, images and videos, in Arabic and English to ensure digital trust and safety
• Apply platform policies and community guidelines accurately and consistently
• Identify, flag and take action on content that breaches policy
• Escalate sensitive or complex cases to the relevant teams within the defined timeframes
• Consider the cultural and linguistic context of Arabic-language content when making decisions
• Record your review decisions clearly and accurately in internal tools
• Meet quality, accuracy and productivity targets
• Keep up to date with policy changes and take part in ongoing training and calibration sessions
• Share feedback and insights on emerging trends and content risks with team leads
• Handle all information with strict confidentiality

Requirements

• Fluent or native-level Arabic
• Fluent or native-level English
• Candidates relocating to Sofia must hold an EU passport

What we offer

• Competitive monthly salary
• Welcome bonus for candidates eligible to work in the EU
• Full relocation package to Sofia for EU passport holders, including a relocation bonus, 21 days of company-provided accommodation on arrival, and help finding long-term housing
• Hybrid training
• Hybrid work model