Greek Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 22,000 - 36,000; Full time

Benefits offered by this job

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge service

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Greek Speaking Support Specialist to relocate to Sofia, Bulgaria. The role involves delivering high-quality customer support, resolving inquiries, and maintaining CRM records within a multinational environment.

Fluency in Greek (spoken and written) and good English are essential. The package includes relocation support and a competitive monthly salary, with on-site work in Sofia.

Qualifications

• Native or fluent Greek (spoken and written) is mandatory.
• Proficiency in English to collaborate in a multinational environment.

Responsibilities

• Deliver professional and high-quality customer assistance through various communication channels within Customer Support Services.
• Resolve technical and general inquiries while ensuring high levels of customer satisfaction and brand loyalty.
• Maintain detailed records of customer interactions within our CRM systems as part of our excellence-driven support framework.
• Collaborate with international teams to optimize support workflows and refine internal service processes.
• Represent our premium clients with the highest standard of professionalism, acting as the primary voice for Greek-speaking customers.
• Contribute to team targets, ensuring KPIs are consistently met or exceeded.
• Adapt to evolving product knowledge to provide accurate and efficient support in a fast-paced environment.
• Relocate to Sofia for this on-site opportunity, joining a dynamic Bulgarian team.

Job description

Greek Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across the European BPO and customer service landscape. We pride ourselves on delivering white-glove service to our candidates, ensuring a seamless transition into professional roles that ignite career growth and global experience.

Job Overview

We are currently sourcing exceptional professionals for a Greek Speaking Support Specialist position in Bulgaria. This role is perfect for ambitious individuals looking for rewarding jobs in Bulgaria within the dynamic Customer Support Services industry, offering a chance to utilize your native language skills while living in a vibrant, international hub.

Key Responsibilities

• Deliver professional and high-quality customer assistance through various communication channels within the Customer Support Services sector.

• Resolve technical and general inquiries while ensuring high levels of customer satisfaction and brand loyalty.

• Maintain detailed records of customer interactions within our CRM systems as part of our excellence-driven support framework.

• Collaborate with international teams to optimize support workflows and refine internal service processes.

• Represent our premium clients with the highest standard of professionalism, acting as the primary voice for Greek-speaking customers.

• Contribute to team targets, ensuring key performance indicators are consistently met or exceeded.

• Adapt to evolving product knowledge to provide accurate and efficient support in a fast-paced environment.

• Native or fluent Greek (spoken and written) is mandatory for this Greek Speaking Support Specialist position in Bulgaria.

• Proficiency in English to collaborate within our multinational corporate environment.

• Strong interpersonal skills and a natural ability to build rapport with customers in a Customer Support Services capacity.

• A proactive attitude towards problem-solving and a dedication to delivering excellence in every interaction.

• Ability to relocate to Sofia for this on-site opportunity, enjoying one of the most sought-after jobs in Bulgaria for international professionals.
  What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…
  Life in Bulgaria

Sofia, the heart of Bulgaria, is an increasingly popular destination for international professionals seeking the perfect blend of modern infrastructure and rich cultural history. Living in Bulgaria offers a unique experience, characterized by a welcoming atmosphere, scenic mountain landscapes, and a cost of living that allows for a high quality of life. As you explore jobs in Bulgaria, you will find that Sofia provides an exceptional backdrop for both career advancement and personal exploration.

The local culinary scene, vibrant nightlife, and historic architecture make Bulgaria a truly captivating place to call home. With our comprehensive relocation support, your transition to Bulgaria will be stress-free, allowing you to focus on settling into your new Greek Speaking Support Specialist position while enjoying everything this beautiful country has to offer.