Greek Player Support Specialist — Relocation & Benefits

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Greek-speaking Player Support Specialist in Bulgaria to deliver high-quality assistance to players across live chat, email, and social channels. You will troubleshoot issues, protect account security, and handle billing queries while representing the brand in a professional manner.

The role requires native-like Greek communication, strong English, and a genuine passion for Gaming & Esports.

Qualifications

• Fluent or native Greek (spoken and written).
• Excellent communication skills in Greek and English.
• Previous customer service or community management experience is advantageous.

Responsibilities

• Provide high-quality support to players via live chat, email, and social channels.
• Troubleshoot in-game issues, account security, and billing queries with accuracy.
• Act as a brand ambassador, delivering premium support for Gaming & Esports users.
• Escalate complex bugs to development teams when needed.
• Maintain knowledge of game mechanics, updates, and seasonal events to assist players.
• Monitor community activity to ensure a safe environment and report terms violations.
• A valid EU passport is mandatory.

Skills

Greek language

English communication

Customer service

Community management

Job description

Mercier Consultancy Group is seeking a Greek-speaking Player Support Specialist in Bulgaria to deliver high-quality assistance to players across live chat, email, and social channels. You will troubleshoot issues, protect account security, and handle billing queries while representing the brand in a professional manner.

The role requires native-like Greek communication, strong English, and a genuine passion for Gaming & Esports.