Arabic Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully paid relocation package

Fully paid training

Comprehensive health insurance

Monthly performance bonus

Relocation concierge

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our Sofia-based team. You will handle back-office tasks for gaming and esports platforms, verify accounts, and collaborate with international teams to resolve technical issues for Arabic-speaking users.

The role requires native/fluent Arabic and strong English, meticulous attention to detail, and a passion for the gaming industry.

Qualifications

• Native or fluent Arabic (spoken and written).
• Professional proficiency in English to communicate within our global office environment.
• Strong attention to detail and the ability to manage sensitive back office data.
• Excellent analytical skills and the ability to solve complex problems in a fast-paced environment.
• Commitment to relocating to Sofia for this on-site Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria.

Responsibilities

• Provide high-level back office support for diverse gaming and esports platforms, ensuring a seamless user experience.
• Monitor and manage player account inquiries, documentation, and compliance tasks with precision.
• Collaborate with international teams to troubleshoot technical issues specific to the gaming sector.
• Maintain a deep understanding of gaming industry trends and platform updates to assist Arabic-speaking users effectively.
• Conduct account verification and fraud detection processes to uphold the security and integrity of the gaming ecosystem.
• Contribute to the optimization of support workflows by providing feedback on regional user behavior and common issues.
• Ensure all communication is delivered with professional etiquette, reflecting the premium standards of our gaming partners.
• Life in Bulgaria– relocation details and local onboarding processes will be provided.

Skills

Arabic language

English proficiency

Attention to detail

Analytical skills

Communication

Job description

Arabic Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy Group

Job Overview

We are currently seeking a motivated professional for the Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for those looking to excel in the global gaming industry while enjoying the vibrant culture and career opportunities found in some of the most sought-after jobs in Bulgaria.

Key Responsibilities

• Provide high-level back office support for diverse gaming and esports platforms, ensuring a seamless user experience.

• Monitor and manage player account inquiries, documentation, and compliance tasks with precision.

• Collaborate with international teams to troubleshoot technical issues specific to the gaming sector.

• Maintain a deep understanding of gaming industry trends and platform updates to assist Arabic-speaking users effectively.

• Conduct account verification and fraud detection processes to uphold the security and integrity of the gaming ecosystem.

• Contribute to the optimization of support workflows by providing feedback on regional user behavior and common issues.

• Ensure all communication is delivered with professional etiquette, reflecting the premium standards of our gaming partners.

• Native or fluent Arabic (spoken and written) is essential for this role.

• Professional proficiency in English to communicate within our global office environment.

• A genuine passion for the Gaming & Esports industry and an understanding of modern gaming culture.

• Strong attention to detail, capable of managing sensitive back office data and administrative tasks.

• Excellent analytical skills and the ability to solve complex problems in a fast-paced environment.

• Commitment to relocating to Sofia for this on-site Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria.
  What We Offer

• Competitive Monthly Salary

• Fully Paid Training to ensure your success in the Gaming & Esports field.

• Comprehensive Health Insurance package.

• Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus linked to your professional excellence.

• And Much More…
  Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historic European charm with a thriving modern business landscape. As a hub for international business, Bulgaria has become a premier destination for professionals seeking Arabic-speaking jobs, providing a warm climate, diverse cultural experiences, and a welcoming community that makes settling in remarkably easy.

Living in Bulgaria allows you to enjoy a high standard of living, excellent cuisine, and a lower cost of living compared to many other European capitals. When you secure one of our premium jobs in Bulgaria, you are choosing a lifestyle that balances professional growth within the exciting world of gaming with the rich traditions and scenic beauty that only Bulgaria can provide.