Greek Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Greek-speaking Player Support Specialist in Bulgaria to deliver high-quality assistance to players across live chat, email, and social channels. You will troubleshoot issues, protect account security, and handle billing queries while representing the brand in a professional manner.

The role requires native-like Greek communication, strong English, and a genuine passion for Gaming & Esports.

Qualifications

• Fluent or native Greek (spoken and written).
• Excellent communication skills in Greek and English.
• Previous customer service or community management experience is advantageous.

Responsibilities

• Provide high-quality support to players via live chat, email, and social channels.
• Troubleshoot in-game issues, account security, and billing queries with accuracy.
• Act as a brand ambassador, delivering premium support for Gaming & Esports users.
• Escalate complex bugs to development teams when needed.
• Maintain knowledge of game mechanics, updates, and seasonal events to assist players.
• Monitor community activity to ensure a safe environment and report terms violations.
• A valid EU passport is mandatory.

Skills

Greek language

English communication

Customer service

Community management

Job description

Greek Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the vibrant Gaming & Esports sector, ensuring our candidates find success in dynamic, fast-paced environments.

Job Overview

We are currently searching for passionate candidates for a Greek Speaking Player Support Specialist position in Bulgaria, specifically tailored for the booming Gaming & Esports industry. This is an exceptional opportunity to launch your international career with one of the most exciting jobs in Bulgaria, where your gaming knowledge and language skills will directly impact the player experience.

Key Responsibilities

• Provide high-quality technical and account support to players via live chat, email, and social media channels.

• Troubleshoot in-game issues, account security concerns, and billing queries with speed and professional accuracy.

• Act as a brand ambassador, ensuring a premium support experience for users in the Gaming & Esports ecosystem.

• Escalate complex technical bugs or community trends to the appropriate development teams within the organization.

• Maintain comprehensive knowledge of game mechanics, updates, and seasonal events to provide informed player assistance.

• Foster a safe and inclusive community environment by monitoring and reporting against platform terms of service.

• Native or fluent Greek (spoken and written).

• Valid EU passport (mandatory).

• A deep, genuine passion for the Gaming & Esports industry and the player journey.

• Excellent communication skills, both in Greek and professional English.

• A proactive problem-solving mindset suited for a fast-paced corporate environment in Bulgaria.

• Previous experience in customer service or community management is considered an advantage.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm and modern urban convenience, making it one of the most attractive destinations for young professionals seeking Greek-speaking jobs abroad. With a favorable climate, affordable cost of living, and a thriving social scene, Bulgaria provides the perfect backdrop to balance a high-impact professional life with personal leisure and adventure.

Our candidates consistently praise the welcoming atmosphere of Bulgaria, noting the delicious local cuisine and the high quality of life available in the capital, Sofia. By choosing this Greek Speaking Player Support Specialist position in Bulgaria, you are not just accepting a role in the Gaming & Esports industry, but embarking on a life-changing experience in a country that is quickly becoming a European hub for international talent.