Arabic-Speaking Customer Support Agent in Sofia – Bonus

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Free Relocation Concierge - a Relocati

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join our Sofia, Bulgaria team. The role requires native/fluent Arabic, strong English for internal communication, and a customer-centric approach.

You will handle inquiries via phone, email, and chat, document interactions in our CRM, and collaborate with international teams to maintain service levels. Extensive benefits include a fully paid relocation package (flight, hotel), fully paid training, health insurance,

Qualifications

• Native or fluent Arabic (spoken and written).
• Strong English for internal communication.
• Experience or strong interest in the Customer Support Services sector.
• Excellent problem-solving skills and a customer-centric mindset.
• Eligibility to work in Bulgaria and on-site in Sofia.

Responsibilities

• Deliver premium support to clients via phone, email, and chat.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently.
• Represent our brand by providing accurate information regarding services and policies.
• Document interactions and update customer accounts in our database.
• Collaborate with international teams to optimize communication workflows.
• Meet performance metrics for Arabic-speaking roles.
• Ensure all service-level agreements are met in a fast-paced environment.

Skills

Arabic fluency

Customer service

Problem solving

Team collaboration

Job description

Mercier Consultancy Group is seeking an Arabic Speaking Customer Service Agent to join our Sofia, Bulgaria team. The role requires native/fluent Arabic, strong English for internal communication, and a customer-centric approach.

You will handle inquiries via phone, email, and chat, document interactions in our CRM, and collaborate with international teams to maintain service levels. Extensive benefits include a fully paid relocation package (flight, hotel), fully paid training, health insurance,