German-Speaking Gaming Support Specialist — Sofia

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria. Join a global team in the Gaming & Esports sector, delivering high-quality technical and account support to players via chat, email, and social channels.

You will resolve inquiries with product knowledge, stay updated on game releases, and escalate complex issues while maintaining professional German communication and a strong customer focus. Relocation assistance and onboarding are provided.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport.
• Proficient English for international collaboration.
• Strong knowledge of Gaming & Esports industry.
• Excellent problem-solving and customer-oriented mindset.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social channels.
• Resolve inquiries with product knowledge to ensure premium player experience.
• Stay updated on game releases, patches, and events to inform the community.
• Escalate complex issues to relevant teams to maintain platform stability.
• Collaborate with internal teams to identify trends and improve support workflows.
• Maintain clear German communication while adhering to brand voice.
• Support relocation and international onboarding as part of the role.

Skills

German language (native/fluent)

English proficiency

Customer support

Problem solving

Communication

Tools

CRM tools

Chat platforms

Job description

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria. Join a global team in the Gaming & Esports sector, delivering high-quality technical and account support to players via chat, email, and social channels.

You will resolve inquiries with product knowledge, stay updated on game releases, and escalate complex issues while maintaining professional German communication and a strong customer focus. Relocation assistance and onboarding are provided.