Hebrew-Speaking Customer Support Agent (Relocation to Sofia)

Mercier Consultancy MD

Netherlands

On-site

EUR 13,000 - 18,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Hebrew-speaking Customer Service Agent to support clients in Bulgaria. This on-site role offers a fully supported relocation package and onboarding to a dynamic international team.

You will handle inquiries in Hebrew and English, deliver personalized solutions, and collaborate with cross-functional colleagues to enhance service delivery across Europe. A premium relocation experience and ongoing training accompany your appointment.

Qualifications

Native or fluent Hebrew (spoken and written) is mandatory for this role.
Strong passion for excellence within the Customer Support Services industry.
Excellent communication skills and the ability to handle high-pressure situations with ease.
Valid EU passport (mandatory requirement for relocation)
Strong proficiency in English for daily corporate communication
Ability to relocate to Sofia for this on-site opportunity

Responsibilities

Provide high-quality support to customers via phone, email, and live chat within the Customer Support Services sector
Resolve complex inquiries with precision while maintaining the professional standards of the brand
Ensure customer satisfaction by delivering efficient and personalized solutions in Hebrew
Collaborate with cross-functional teams to streamline service processes and enhance the user experience
Maintain detailed records of customer interactions using internal CRM systems
Stay updated on service policies and product knowledge to provide accurate information to all clients
Contribute to the positive and high-performing culture of our international team in Sofia