German Speaking Player Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Nederland; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German-speaking Player Support Specialist for Sofia, Bulgaria. Join a global team in the Gaming & Esports sector, delivering high-quality technical and account support to players via chat, email, and social channels.

You will resolve inquiries with product knowledge, stay updated on game releases, and escalate complex issues while maintaining professional German communication and a strong customer focus. Relocation assistance and onboarding are provided.

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport.
• Proficient English for international collaboration.
• Strong knowledge of Gaming & Esports industry.
• Excellent problem-solving and customer-oriented mindset.

Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social channels.
• Resolve inquiries with product knowledge to ensure premium player experience.
• Stay updated on game releases, patches, and events to inform the community.
• Escalate complex issues to relevant teams to maintain platform stability.
• Collaborate with internal teams to identify trends and improve support workflows.
• Maintain clear German communication while adhering to brand voice.
• Support relocation and international onboarding as part of the role.

Skills

German language (native/fluent)

English proficiency

Customer support

Problem solving

Communication

Tools

CRM tools

Chat platforms

Job description

German Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading brands across Europe. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role within the thriving professional landscape of high-growth industries.

Job Overview

We are currently seeking a passionate professional for the German Speaking Player Support Specialist position in Bulgaria, specifically tailored for the fast-paced Gaming & Esports industry. This is an exceptional opportunity to join a global team in Sofia, combining your linguistic expertise with your love for digital entertainment to provide unparalleled assistance to gamers worldwide.

Key Responsibilities

• Provide high-quality technical and account support to players via chat, email, and social media channels.

• Ensure an exceptional player experience by resolving inquiries with efficiency and deep product knowledge within the Gaming & Esports sector.

• Stay updated on the latest game releases, patches, and tournament events to provide accurate information to the community.

• Escalate complex technical issues to relevant departments to maintain the highest standards of gameplay and platform stability.

• Collaborate with internal teams to identify emerging trends in player feedback and suggest improvements to the support workflow.

• Maintain clear and professional communication in German while adhering to brand voice and quality guidelines.

• Contribute to the positive culture of our Sofia office by sharing your insights and passion for the Gaming & Esports landscape.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Strong interest and knowledge of the Gaming & Esports industry, including current trends and community culture.

• Excellent problem-solving skills with a focus on delivering a premium customer experience.

• Professional proficiency in English to collaborate within our international team environment.

• A proactive attitude toward learning and thriving in new international work environments, common among those seeking jobs in Bulgaria.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training to ensure your success in the Gaming & Esports sector.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) for all international candidates.

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus as part of our commitment to rewarding excellence in this German Speaking Player Support Specialist position in Bulgaria.

• And Much More Life in Bulgaria

Bulgaria is rapidly becoming the premier hub for international professionals looking for exciting German-speaking jobs. With a perfect blend of rich history, vibrant modern city life in Sofia, and spectacular mountain views, Bulgaria offers a high quality of life with an affordable cost of living. You will experience a welcoming Mediterranean-influenced climate and a diverse culture that is perfectly suited for a balanced lifestyle.

Choosing to relocate to Bulgaria through Mercier Consultancy Group means you are choosing a seamless transition into a dynamic European tech capital. Whether you enjoy exploring ancient ruins, dining in world-class restaurants, or engaging with a growing expat community, Bulgaria provides the ideal backdrop for your next career move. Join our team today and discover why so many professionals are choosing jobs in Bulgaria.