Qa jobs in United Kingdom
QA/QC Manager x2 (Data Centre/Construction/M&E/MNC)
Talent Trader Group
QA Manager: Lead Quality Excellence & Digital Transformation
Carrier
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Connect with headhunters to apply for similar jobsSpecialist - Quality Assurance (Mandarin & Cantonese Language Support)
Scicom MSC Berhad
Quality Assurance Tester
Hunters International Sdn Bhd
Senior QA/QC Lead — Food Safety & Compliance
Talent Recruit
R&D QA Lead: Strategy, Coaching & Quality
Hunters International Sdn Bhd
Production Engineer | QA,QC,QS
Hirehub Management Sdn. Bhd.
QA Analyst: Process Excellence & SME (Rotational Shifts)
Teleperformance USA
Airworthiness QA Inspector — Compliance & Audits Leader
AirAsia
Senior QA Engineer - ISO & Process Improvement Lead
PowerToFly
Quality Analyst
Job summary
A global customer service provider in Malaysia is seeking a Quality Assurance professional. This role involves conducting evaluations, data analysis, and acting as a point of contact for process issues. Candidates must have at least 1 year of QA experience in a call center and be proficient in English and Cantonese. The position requires the flexibility to work rotational shifts across 5 days.
Qualifications
- Minimum 1 year experience as QA in a call center.
- Must be able to work on rotational shifts (3 shifts / 5 working days).
- Proficiency in English & Cantonese in written, reading, and speaking.
Responsibilities
- Conduct root cause and other data analysis.
- Conduct QA evaluations per client requirements.
- Provide QA progress reports to team lead.
- Act as escalation point of contact for process questions.
- Participate in problem prevention and continuous improvement projects.
Skills
Requisition ID 2024-50670
Category Client Operations
Country Malaysia
Main Requirements:
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.