Quality Analyst - Penang

Teleperformance; Malaysia; On-site; MYR 35,000 - 50,000; Full time

Job summary

A global customer service provider in Malaysia is seeking a Quality Assurance professional. This role involves conducting evaluations, data analysis, and acting as a point of contact for process issues. Candidates must have at least 1 year of QA experience in a call center and be proficient in English and Cantonese. The position requires the flexibility to work rotational shifts across 5 days.

Qualifications

• Minimum 1 year experience as QA in a call center.
• Must be able to work on rotational shifts (3 shifts / 5 working days).
• Proficiency in English & Cantonese in written, reading, and speaking.

Responsibilities

• Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements.
• Provide QA progress reports to team lead.
• Act as escalation point of contact for process questions.
• Participate in problem prevention and continuous improvement projects.

Skills

Proficiency in English

Proficiency in Cantonese

Data analysis

Quality assurance evaluations

Job description

Requisition ID 2024-50670

Category Client Operations

Country Malaysia

Qualifications

Main Requirements:

• Candidate must be able to work on rotational shift (3 shift / 5 working days)
• Minimum 1 years’ experience as QA in call center
• Must be proficiency in English & Cantonese in terms of written, reading and speaking

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects