Quality Analyst - Mandarin - Penang

Teleperformance; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global outsourcing company is looking for a Quality Assurance specialist in Malaysia. The ideal candidate will support fintech by conducting data analysis and QA evaluations. Strong communication skills and bilingual proficiency in English and Mandarin are required. This role includes responsibilities like preparing reports and acting as a subject matter expert for QA processes.

Qualifications

• Experience in supporting fintech.
• Ability to prepare and present project status reports.
• Language proficiency in English and Mandarin is mandatory.

Responsibilities

• Conduct root cause and data analysis.
• Perform QA evaluations and provide reports.
• Act as SME for QA evaluations.

Skills

Attention to details

Communication skills

Critical thinking

Analytical ability

Organizational skills

Proficiency in Mandarin

Job description

Overview

Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!

Qualifications

Main Requirements:

• Experience in supporting fintech
• Experience in preparing and presenting written project status reports and executive briefings
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical, and decision-making ability
• Language proficiency in English and Mandarin is mandatory

Responsibilities

Key Responsibilities:

• Conduct root cause and other data analysis
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead
• Act as escalation point of contact for process questions, issues and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate as project team member in problem prevention and continuous improvement projects