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Inbound Sales Representative- English Speaking
Job summary
A leading customer service provider in Malaysia is seeking an Inbound Sales Representative to manage incoming calls, utilizing excellent sales and customer service practices. The ideal candidate will need a Bachelor's degree or Diploma and at least 1 year of sales experience, with proficiency in English. Responsibilities include troubleshooting, resolving issues, and achieving metrics for sales performance in a fast-paced environment. This role is suited for local Malaysians and involves working in rotational shifts.
Qualifications
- Proficiency in written and spoken English is essential.
- Minimum 1 year of sales experience preferred.
- Strong ability to turn support calls into sales opportunities.
Responsibilities
- Handle incoming calls using proper sales and customer service practices.
- Use a consultative approach to identify needs and propose solutions.
- Resolve issues within our support scope, guiding towards third-party solutions.
- Troubleshoot client products for one-call resolution.
- Achieve metrics like First Call Resolution and Conversion Rates.
Skills
Education
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Handle incoming calls using proper sales and customer service practices throughout the interaction.
Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
Troubleshoot client products to ensure a one-call resolution.
Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
Open to working in rotational shifts.
Bachelor's degree or Diploma in any discipline
Open to Local Malaysian
Proficiency in written and spoken English
Minimum 1 year of sales experience preferred
Strong ability to turn support calls into sales opportunities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.