Inbound Sales Representative- English Speaking

Teleperformance; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking an Inbound Sales Representative to manage incoming calls, utilizing excellent sales and customer service practices. The ideal candidate will need a Bachelor's degree or Diploma and at least 1 year of sales experience, with proficiency in English. Responsibilities include troubleshooting, resolving issues, and achieving metrics for sales performance in a fast-paced environment. This role is suited for local Malaysians and involves working in rotational shifts.

Qualifications

• Proficiency in written and spoken English is essential.
• Minimum 1 year of sales experience preferred.
• Strong ability to turn support calls into sales opportunities.

Responsibilities

• Handle incoming calls using proper sales and customer service practices.
• Use a consultative approach to identify needs and propose solutions.
• Resolve issues within our support scope, guiding towards third-party solutions.
• Troubleshoot client products for one-call resolution.
• Achieve metrics like First Call Resolution and Conversion Rates.

Skills

Sales experience

Customer service skills

Interpersonal skills

Consultative skills

Education

Bachelor's degree or Diploma

Job description

Inbound Sales Representative- English Speaking

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Handle incoming calls using proper sales and customer service practices throughout the interaction.

Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.

Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.

Troubleshoot client products to ensure a one-call resolution.

Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.

Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.

Open to working in rotational shifts.

Qualifications

Bachelor's degree or Diploma in any discipline

Open to Local Malaysian

Proficiency in written and spoken English

Minimum 1 year of sales experience preferred

Strong ability to turn support calls into sales opportunities