A leading payments technology company in Kuala Lumpur seeks an experienced Customer Service Manager to ensure service delivery excellence. You will manage customer queries and escalations, track service metrics, and coordinate projects. This role requires strong IT service delivery experience, excellent communication skills in English, and proficiency in MS Office. Join a team recognized for its sustainability efforts and be part of an organization that values professional growth and development.
Leistungen
Healthcare Packages
Physical Wellness
Family Wellness
Technology Purchases
Qualifikationen
IT degree graduate with experience in IT Service Delivery Management.
Experience in Managed Services or BPO appreciated.
Minimum 3+ years of project coordination experience.
Aufgaben
Ensure services are delivered according to Service Description and targets.
Manage escalation and communication with customers regarding issues.
Track and report on key process metrics for service review.
Kenntnisse
IT Service Delivery Management
Process Improvement
Communication Skills
Problem Solving
Project Coordination
MS Excel
MS PowerPoint
Ausbildung
IT degree
Jobbeschreibung
A leading payments technology company in Kuala Lumpur seeks an experienced Customer Service Manager to ensure service delivery excellence. You will manage customer queries and escalations, track service metrics, and coordinate projects. This role requires strong IT service delivery experience, excellent communication skills in English, and proficiency in MS Office. Join a team recognized for its sustainability efforts and be part of an organization that values professional growth and development.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.