Jobs in Kuala Lumpur, United States
Customer Service - Cantonese Speaking (Work from Home)
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Customer Service - Cantonese Speaking (Work from Home)
Job summary
A leading consulting firm in Kuala Lumpur is seeking customer service representatives to provide friendly service via phone, email, or chat. Candidates must have a high school diploma and at least six months of customer service experience. The role requires flexibility to work onsite and the ability to meet various performance metrics. Join a supportive team where you can build lasting relationships with customers.
Qualifications
- Must have at least six months customer service experience or equivalent.
- Candidate must be flexible working Onsite.
- Must successfully pass a background check.
Responsibilities
- Provide quick, accurate, and friendly service to customers via phone, email, or chat.
- Meet and exceed customer service metrics.
- Build lasting relationships with customers and team members.
Skills
Education
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled
- High school diploma or equivalent required.
- Candidate must be flexible working Onsite.
- Must have at least six months customer service experience or equivalent
- Must successfully pass a background check
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.