** Must be unemployment status now, or soon to be unemployment status
Job Title: Customer Service
Working days- Mon-Sunday (rotational week off)
Channels- Phone, Email, Chat
DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.
Understand customer enquiries and ensure they are answered or routed through.
the appropriate support channel.
Manage customer escalations and ensure that these are answered, tracked, and escalated as
Perform all procedures accurately, including following client’s documented call flows, work
processes, data entry requirements, and complaint management processes.
are satisfied.
Provide a high level of professionalism and competent customer service.
Able to communicate effectively with customers in a friendly and polite manner following the
Able to read, write, and speak fluently and spontaneously in both English and language to
support.
Requirements:
Minimum 1 year experience in BPO industry handling multiple channels.
Candidate should be okay with rotational week off.
Experience in the Salesforce will be an added advantage
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.