Customer Service-Jobs in Malaysia

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Solution Architect in datawarehouse and business intelligence space. Our Customer Service Complex Data Solution team is continuously expanding. No matter your level of Solution Architect proficiency, you can always grow within our diverse environment.

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Grow together

We strive to deliver efficient and optimized business solutions in the Area of Customer Service Complex Data Solutions for our business. You will work as Solutions Architect for existing and new applications to provide end to end Architecture expertise on wide range of technologies like Snowflake, Teradata, Power BI, Matillion, Azure Cloud and many more.

You will be our main Architect providing guidance and direction on the implementation of Analytics, Data Warehousing & Reporting products. You will ensure that the Analytics & Reporting solutions meets the required performance benchmark and adheres to standards & guidelines.

You will work with project teams to ensure Business Requirements are delivered keeping in mind the end-to-end Solution & Data Architecture. You will get to work with some of the complex data structures that will need your expertise to Data Modelling & Design. You will be involved in Optimizing the performance and resource utilization of the existing solutions.

You will guide the development team with technical expertise for ensuring business requirements are implemented as expected. This would mean you sometime have to get down to coding and provide a solution or high-level approach to achieve the requirement to give direction to the Dev Team.

As a senior member in the team, you will collaborate with business users on Requirements and ensure that the requirements are well defined before assigning for development. Lead discussion with Business during UAT Defects review.

You will be working on latest technologies like Snowflake, Matilllion, Teradata, ERWIN, Microservices, Data pipelines, Jenkins, Jira/Confluence, Splunk etc. You will get ample opportunities to grow within the organization and with focus on continuous learning will get opportunity to work & learn many different technologies.

Ready to embark on the journey? Here’s what we are looking for:

As a Solution Architect, having excellent skill in understanding the latest technology relation to the business knowledge of customer service experience is a huge plus. Very good knowledge of data modeling will also be an integral part of this role and experience in implementation of customer facing application. Been part of the Agile / Scrum team experience is useful. Well versed in Architecture design, software development experiences especially in Python, familiarity of development framework and also analytics and problem solving skills.

You are a business intelligence technology aficionado, therefore you have a good understanding of latest analytics skill sets and experience in implementation of MVP and POC rapid prototyping experience is good to have also in the AI space of new technology adoptions. You are able to work independently prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful. Basic certification / knowledge of AWS / Azure/ Snowflake/ Teradata/ Power BI related too is a plus.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

Great Team

Hi, my name is Pooi Hoe and I’m a team manager. I started my career at DHL IT Services back in 2004, when I took a role as Business Analyst in the DHL Data Warehouse BI team. Gaining more hands-on experience with managing multiple projects across all areas in DHL has always fascinated me, from there, I moved fast through the company ladder and soon landed a Project Manager role. In 2019, I moved to a management role, being Team Manager. Together with the strong support of a multinational & diverse team, we are working on our common ambition – Business Intelligence. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.