Customer Care Representative

Agensi Pekerjaan Adecco Personnel Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur is seeking a Customer Care Representative to manage order processing and support Mandarin/Cantonese-speaking customers. The ideal candidate has at least 3 years of experience in customer service and possesses strong problem-solving and communication skills. This role offers competitive salary and opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional development

Collaborative work environment

Qualifications

• Minimum 3 years of experience in customer service or sales administration roles.
• Fluency in Mandarin and/or Cantonese is a plus.
• Proficiency in English is mandatory.
• Familiarity with CRM systems and customer service platforms.
• Strong problem-solving abilities and a customer-focused attitude.
• Effective communication and interpersonal skills.

Responsibilities

• Manage order processing, invoicing, and payment monitoring to ensure timely delivery.
• Coordinate with logistics teams to track shipments and resolve delivery issues.
• Handle customer inquiries and complaints regarding product repairs and services.
• Deliver exceptional support via phone, email, or chat to Mandarin/Cantonese-speaking customers.
• Collaborate with internal teams to resolve complex cases and improve service standards.

Skills

Minimum 3 years of experience in customer service or sales administration

Fluency in Mandarin and/or Cantonese

Proficiency in English

Familiarity with CRM systems

Strong problem-solving abilities

Effective communication and interpersonal skills

Job description

Customer Care Representative

Adecco is seeking a Customer Care Representative for a client in Mutiara Damansara, Selangor. This role is pivotal in managing the order-to-cash process and addressing repair and service inquiries for premium products. The position requires a customer-focused individual who can deliver exceptional service and support to Mandarin/Cantonese-speaking customers. The successful candidate will collaborate with various internal teams to ensure seamless operations and contribute to process improvements. With a minimum of 3 years of experience in customer service or sales administration, the candidate will play a key role in enhancing customer satisfaction and operational efficiency.

What you will do?

• Manage order processing, invoicing, and payment monitoring to ensure timely delivery
• Coordinate with logistics teams to track shipments and resolve delivery issues
• Handle customer inquiries and complaints regarding product repairs and services
• Deliver exceptional support via phone, email, or chat to Mandarin/Cantonese-speaking customers
• Collaborate with internal teams to resolve complex cases and improve service standards

Your Skills

• Minimum 3 years of experience in customer service or sales administration roles
• Fluency in Mandarin and/or Cantonese is a plus
• Proficiency in English is mandatory
• Familiarity with CRM systems and customer service platforms
• Strong problem-solving abilities and a customer-focused attitude
• Effective communication and interpersonal skills, with the ability to manage escalation cases calmly

About the job

• Competitive salary commensurate with experience and qualifications
• Opportunities for professional development and career advancement
• Collaborative work environment with diverse and dynamic teams
• Access to company resources and tools to support job responsibilities
• Flexibility to occasionally work outside standard business hours

Interested?

If you are interested in this opportunity, please submit your application through our online platform or via email at [e-mail].