Customer Service Representative (US Working Hours - Night Shift)

Danaher; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading company in life sciences is seeking a Customer Service Representative in Kuala Lumpur, Malaysia. This role involves managing customer orders, collaborating with various departments, and requires strong communication and organizational skills. Candidates should be open to working night shifts and possess computer literacy and a customer-centric mindset. The company offers competitive benefits and fosters a culture of innovation.

Benefits

Competitive benefits programs

Paid time off

Qualifications

• Ability to work US hours (night shift) and holiday schedule.
• Foundational knowledge of compliance and commercial operations.
• Microsoft Office skills.

Responsibilities

• Manage customer orders from entry to delivery.
• Collaborate across teams to support customer requirements.
• Communicate effectively with customers and departments.

Skills

Computer literacy

Clear verbal communication

Written communication skills

Organizational skills

Customer-centric mindset

Education

Professional diploma/degree or equivalent experience

Tools

SAP

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Supervisor and is part of the Customer Service Team located in Petaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Ability to work on United States working hours (night shift) and holiday schedule

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP preferred
• Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.