Customer Service Executive - Growth Path & Training

Arvion Services; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Johor Bahru seeks a motivated Customer Service Executive to provide exceptional support to clients via calls, chats, and emails. The role offers comprehensive training and excellent career growth opportunities. Candidates should possess strong communication skills in English and Cantonese, with a customer service orientation. Full training is provided, and fresh graduates are encouraged to apply.

Benefits

1 month accommodation for outstation employees

6th-Day Allowance: RM 300

Night Shift Allowance: RM 300

KPI Incentive: RM 400

EPF & SOCSO Contributions

Sick Leave & Annual Leave Entitlement

Shuttle Service Provided

Quarterly Staff Recognition Programs

Clear Career Progression Path

Internal Job Program after 1 year

Qualifications

• Minimum 1 year of working experience in the service industry will be an added advantage.
• Fresh Graduates are encouraged to apply; full training will be provided.
• Willing to work on rotational shifts.

Responsibilities

• Process client requests and solve issues via inbound calls, live chat, and email.
• Update clients on their request status accordingly.
• Achieve quarterly KPI targets set by the CS manager.

Skills

Good written and spoken communication skills in English

Good written and spoken communication skills in Cantonese

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Customer service orientation

Job description

A leading customer service provider in Johor Bahru seeks a motivated Customer Service Executive to provide exceptional support to clients via calls, chats, and emails. The role offers comprehensive training and excellent career growth opportunities. Candidates should possess strong communication skills in English and Cantonese, with a customer service orientation. Full training is provided, and fresh graduates are encouraged to apply.