Associate - Front Desk Receptionist

PwC Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading professional services firm is seeking an experienced Administrative Support professional in Kuala Lumpur. You will lead a team at the front desk, ensuring efficient operations, exceptional customer service, and adherence to company standards. Ideal candidates have at least 3 years in hospitality management and strong interpersonal skills. This role emphasizes teamwork and a commitment to ethical practices.

Qualifications

• Minimum 3 years of hospitality experience with demonstrated leadership in front-desk or reception teams.
• Ability to multitask, prioritize, and adapt to dynamic, fast-paced environments.
• Committed to upholding PwC’s values and professional conduct.

Responsibilities

• Lead and mentor a team of front-desk admins providing exceptional customer service.
• Coordinate daily front-desk activities including visitor greeting and call handling.
• Ensure front-desk team maintains professional appearance and adheres to PwC's ethics.

Skills

Good communication skills

Leadership in front-desk management

Customer service orientation

Multitasking and prioritization

Interpersonal and team-working skills

Job description

Job Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. The role requires managing schedules, coordinating meetings, and handling confidential information for senior executives, ensuring smooth operations and effective communication throughout the firm.

Responsibilities

• Lead, supervise, and mentor a team of front‑desk admins, fostering a high‑performance team culture committed to exceptional customer service.
• Oversee and coordinate daily front‑desk activities including visitor greeting, call handling, inquiries, and escalation management.
• Nurture hospitality‑industry best practices to enhance the client and visitor experience at the front desk.
• Manage staffing schedules and delegate responsibilities to ensure adequate front‑desk coverage and smooth operations.
• Train new and existing team members on front‑desk procedures, firm policies, and service excellence standards.
• Monitor team performance, provide feedback, and implement continuous improvements to processes and customer service delivery.
• Liaise with internal stakeholders to manage visitor flow and address operational issues proactively.
• Maintain thorough knowledge of PwC’s services and protocols to provide accurate and timely information to visitors and callers.
• Ensure the front‑desk team upholds professional appearance, behavior, and adherence to PwC’s code of ethics.
• Develop basic/good working relationships with clients and visitors.
• Maintain professional appearance and behavior when attending to the general public and clients.

PwC Professional Skill Expectations

• Conduct yourself in a professional manner and take responsibility for work and commitments.
• Adapt approaches flexibly to meet evolving team and client requirements.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about changing business needs and consider the impact on services provided.
• Proactively learn and incorporate emerging technologies relevant to your role.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.

Preferred Skills

• Good communication skills, professional appearance and behaviour.
• Minimum 3 years of hospitality experience with demonstrated leadership of front‑desk or reception teams.
• Customer service oriented.
• Ability to multitask, prioritize, and adapt to dynamic, fast‑paced environments.
• Experience with telephone systems, visitor management technologies, and front‑desk best practices.
• Interpersonal and team‑working skills, professional personal presentation, attention to detail, reliability, proactivity, and initiative.
• Committed to upholding PwC’s values, ethical standards, and professional business conduct.

Additional Information

Education: Not specified.

Certifications: Not specified.

Travel Requirements: Not Specified.

Visa Sponsorship: No.

Government Clearance Required: Yes.

Job Posting End Date: November 30, 2025.