Opening vacancy - Babyshop Gurney Plaza

LIFESTYLE RETAIL MALAYSIA SDN. BHD.; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in George Town, Malaysia, seeks a Retail Sales Associate to manage department sales, ensure exceptional customer service, and maintain store standards. Ideal candidates should have 1-3 years of experience in retail operations with knowledge of merchandising and stock management. Join a dynamic team focused on achieving sales targets within a growing retail chain.

Qualifications

• Minimum experience 1-3 years.
• Knowledge of Retail industry and Retail processes.
• Knowledge of Merchandising, Stock Management and Inventory processes.

Responsibilities

• Maximize department sales and productivity metrics.
• Monitor stock and sales data against targets.
• Ensure stock display meets standard layout norms.
• Monitor product pricing and stock transactions.
• Maintain high standards of cleanliness and organization.

Skills

Interpersonal skills

Proactiveness

Flexibility

Result orientation

Problem solving

Job description

Overview

The job holder will be responsible for maximizing department sales leading to achievement of store targets. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for motivating, leading and coaching the team.

Key Responsibilities

• Department Management and Store Standards: Maximize department sales and productivity metrics in line with shop targets
• Monitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis and communicate to staff
• Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
• Monitor all products are price tagged and bar-coded before display
• Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
• Maintain the highest standards of housekeeping, health standards in store at all times
• Ensure departmental décor is correct and there is consistency in displays, branding and departmental layout
• Optimise floor space based on merchandise availability, storylines and product sell‑off
• Inspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandise
• Monitor and implement sales promotion and events in the stores
• Implement weekly action plans through the team

• Store Merchandise/Merchandising
• Understand and maintain a detailed knowledge of the product/department merchandise
• Ensure and monitor promotions, sell offs and ageing stocks
• Liaison with the support function experts to drive departmental sales
• Submit weekly trade report: Review non-selling items, slow/fast moving lines, non-movers, damages, ageing items & information about the customers (likes, dislikes and opinions)
• Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
• Partner with support functions to recommend ISTs to maintain optimum stock levels
• Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
• Back store management
• Facilitate inter-store transfers as per the guidelines

• Customer Service
• Monitor and ensure adherence of customer service standards within the department
• Provide customer satisfaction by delivering exceptional customer service
• Carry out regular training to ensure clear understanding of the departments, products, make, features, selling skills and after sales service
• Communicate appropriately with customers including proactive greeting and acknowledgement
• Deal with customer queries and complaints effectively
• Follow procedures for dealing with specific customer orders
• Ensure confidentiality with respect to Landmark retail/store sales information

Requirements

• Minimum experience 1-3 year
• Knowledge of Retail industry and Retail processes
• Knowledge of Merchandising, Stock Management and Inventory processes
• Interpersonal skills
• Proactiveness and flexibility
• Result orientation
• Problem solving

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Retail Sales Associate?
• Do you have customer service experience?
• Do you have experience in a sales role?

Retail & Consumer Products 101-1,000 employees

One of the largest retail chains in the Middle East & Africa, founded in the 70’s and grown to more than 22 countries with its presence and leading fashion, electronics, hotels and hospitality. Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa and India, with a powerful footprint in these markets. Consistently striving to deliver exceptional value, Landmark Group has over 60,000 employees, operates over 2,400 outlets, occupying over 30 million sq. ft. across 22 countries.

Placed its footprint in South East Asia, with presence in Singapore, Malaysia and Indonesia, expanding rapidly to other SEA countries.

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