Customer Service-Jobs in United States

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Follow established processes approved by the client and service motion leads

Maintain quality in delivery as per the expectations of each process or motion

Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics

Ensures the integrity of client information maintained in the database systems

Updating and managing Excel spreadsheets

Dealing with external and internal queries in a professional, client orientated manner

Performs QA self-check and peers-check

Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement

Seeks counsel and guidance from more senior Sales Support staff and management, as needed.

Prioritizes tasks to meet deadlines, paying attention to details

Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration

Effectively maintain and improve Knowledge Base Tool

Effectively identify and call out operational risks to management for review and consideration

Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Other duties, as assigned

You Are/Have

A local Malaysian citizen

Graduates with a Diploma/Degree, up to 0-2 years of relevant working experience preferred

Proficient in Korean and English communication

Certified in TOPIK Level 5 or Level 6

Advance knowledge in Microsoft Office suite (Word, Excel)

Strong attention to detail

Possess effective verbal and written communication skills

Handle confidential information with complete integrity

Prior experience working independently with team-player mindset

Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines

Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction

Ability to clearly articulate issues and challenges, and propose ideas or solutions

Proven ability to focus on customer needs and communicate with higher level staff, as needed

Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)

Prior experience in following scripts and/or processes according to contractual agreements

Proven success in multi-tasking, prioritizing, and managing time effectively

Ability to follow established procedures and practices

Proven success and aptitude to learn new technology and data

Privacy and Information security

Adhere security requirements in the process.

Protect the privacy of personal information.

Our Benefits and Perks

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin or disability.

Other information

Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Mondays

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? How would you rate your English language skills? How much notice are you required to give your current employer?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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