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Desktop Support Team Lead
Job summary
A technology staffing agency is seeking a Desktop Support Team Lead in Kuala Lumpur, Malaysia. This role involves managing the IT Leadership team's desktop services, leading the EUC team, and maintaining compliance with regulatory standards. Ideal candidates have a minimum of 6 years in desktop support within an ITIL environment and at least 3 years in a leadership position. The position emphasizes developing a supportive and inclusive culture while ensuring performance metrics are met.
Qualifications
- Minimum 6 years in desktop support in an ITIL-based environment.
- At least 3 years in a leadership role.
- Hands-on experience with device lifecycle and asset management.
- Coaching leadership style that develops people.
Responsibilities
- Support the IT Leadership team with overall management of desktop services.
- Lead the EUC team and manage stakeholder relationships.
- Oversee daily EUC operations ensuring SLA targets are met.
- Prepare weekly and monthly overviews of team performance.
Skills
Support the IT Leadership team with the overall management of desktop services, helping foster a service-focused approach to desktop and end user compute services
Lead the EUC team, foster inclusive culture, and manage stakeholder relationships
Oversee daily EUC operations, ensure SLA targets are met and act as escalation point for service issues
Prepare weekly and monthly overviews of team performance against KPIs and SLAs
Maintain endpoint standards, enforce security and compliance via tooling, and support risk controls EUC devices
Manage end‑to‑end device lifecycle of end user assets, maintaining inventory accuracy, and traceability
Align EUC with regulatory standards (ITIL/IS27001) and support audits
Govern and maintain the EUC Knowledge base
Manage day‑to‑day interactions with OEM/reseller/support providers
- Min 6 years in desktop support in ITIL-based environment
- Min 3 years in a leadership position
- Hands‑on with device lifecycle and asset management
- Coaching leadership style; develops people and promotes accountability
Alternatively, interested candidates may apply through Tech Staffing's website at https://techstaffing.my/jobs/desktop-support-team-lead/
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.