Wellness Receptionist - Part-Time with Rotating Shifts

Aurea Wood Sdn. Bhd.; Johor Bahru; On-site; MYR 11,000 - 17,000; Part time

Job summary

Aurea Wood Sdn. Bhd. is seeking a part-time receptionist to warmly welcome guests, manage calls and WhatsApp inquiries, and provide clear information about wellness services and packages.

The role includes check-in assistance, appointment scheduling, and maintaining accurate records. You will handle payments, deposits and daily transactions, keep the reception area tidy, and support daily operations across morning and evening shifts to ensure a calm and welcoming environment that aligns with the

Qualifications

• Experience in reception, hospitality, spa, wellness or customer service is an added advantage.
• Possess a pleasant personality, professional appearance and excellent customer service skills.
• Basic computer skills with good organizational, multitasking and time-management abilities.

Responsibilities

• Welcome customers warmly, manage incoming calls and WhatsApp messages, and respond to enquiries regarding wellness services, packages, facilities and company policies professionally.
• Assist guests with check-in, booking confirmations, appointment scheduling, rescheduling and reminders, while explaining available wellness services and packages clearly.
• Handle guest feedback, complaints, concerns and special requests promptly and professionally to ensure a positive customer experience.
• Process payments, deposits and billing for wellness services, products and packages, including cash and credit card transactions, and maintain accurate records of appointments, guest information and daily transactions.
• Manage incoming and outgoing mail, reception administrative tasks, maintain a clean, tidy and welcoming reception and waiting area, and ensure a calm and relaxing environment that reflects the company's wellness concept and service standards.
• Assist with daily operations, including opening and closing procedures, coordinate with relevant team members to ensure smooth operations and a seamless guest experience, and perform other ad-hoc duties as assigned by the superior.

Skills

Customer service

Reception

Multitasking

Time management

Education

SPM qualification or equivalent

Job description

Aurea Wood Sdn. Bhd. is seeking a part-time receptionist to warmly welcome guests, manage calls and WhatsApp inquiries, and provide clear information about wellness services and packages.

The role includes check-in assistance, appointment scheduling, and maintaining accurate records. You will handle payments, deposits and daily transactions, keep the reception area tidy, and support daily operations across morning and evening shifts to ensure a calm and welcoming environment that aligns with the