Front Desk & Guest Experience Coordinator

TARA VISION RESOURCES SDN. BHD.; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

TARA VISION RESOURCES SDN. BHD. is looking for a front desk receptionist to warmly greet guests and manage daily front desk duties at our wellness facility in Johor Bahru.

You will handle bookings, explain spa packages, process check-ins/outs, and coordinate with therapists to ensure a smooth guest experience. The role requires strong communication, attention to detail, and the ability to promote our wellness services.

Responsibilities

• Greeting and welcoming guests – Ensure every customer feels comfortable upon arrival.
• Handling bookings and reservations – Assist with phone calls, online booking systems, or walk-in appointments.
• Providing service information – Explain wellness packages, spa treatments, pricing, and promotions to customers.
• Managing check-in and check-out – Register guests, prepare invoices/receipts, and coordinate with therapists.
• Answering inquiries – Respond to customer questions (in person, phone, email, or social media).
• Coordinating with staff – Communicate customer requests or special needs to therapists and operations team.
• Handling customer feedback or complaints – Record, report, and assist in resolving issues politely.
• Maintaining front desk cleanliness and order – Keep reception area tidy, professional, and welcoming.
• Administrative support – Assist with filing, record-keeping, and preparing simple daily reports.
• Promoting wellness packages – Upsell or suggest suitable services to guests to enhance their experience.

Job description

TARA VISION RESOURCES SDN. BHD. is looking for a front desk receptionist to warmly greet guests and manage daily front desk duties at our wellness facility in Johor Bahru.

You will handle bookings, explain spa packages, process check-ins/outs, and coordinate with therapists to ensure a smooth guest experience. The role requires strong communication, attention to detail, and the ability to promote our wellness services.