Receptionist (Full Time/Part Time)

Aurea Wood Sdn. Bhd.; Johor Bahru; On-site; MYR 11,000 - 17,000; Part time

Job summary

Aurea Wood Sdn. Bhd. is seeking a part-time receptionist to warmly welcome guests, manage calls and WhatsApp inquiries, and provide clear information about wellness services and packages.

The role includes check-in assistance, appointment scheduling, and maintaining accurate records. You will handle payments, deposits and daily transactions, keep the reception area tidy, and support daily operations across morning and evening shifts to ensure a calm and welcoming environment that aligns with the

Qualifications

• Experience in reception, hospitality, spa, wellness or customer service is an added advantage.
• Possess a pleasant personality, professional appearance and excellent customer service skills.
• Basic computer skills with good organizational, multitasking and time-management abilities.

Responsibilities

• Welcome customers warmly, manage incoming calls and WhatsApp messages, and respond to enquiries regarding wellness services, packages, facilities and company policies professionally.
• Assist guests with check-in, booking confirmations, appointment scheduling, rescheduling and reminders, while explaining available wellness services and packages clearly.
• Handle guest feedback, complaints, concerns and special requests promptly and professionally to ensure a positive customer experience.
• Process payments, deposits and billing for wellness services, products and packages, including cash and credit card transactions, and maintain accurate records of appointments, guest information and daily transactions.
• Manage incoming and outgoing mail, reception administrative tasks, maintain a clean, tidy and welcoming reception and waiting area, and ensure a calm and relaxing environment that reflects the company's wellness concept and service standards.
• Assist with daily operations, including opening and closing procedures, coordinate with relevant team members to ensure smooth operations and a seamless guest experience, and perform other ad-hoc duties as assigned by the superior.

Skills

Customer service

Reception

Multitasking

Time management

Education

SPM qualification or equivalent

Job description

Part-time applicants are welcome to apply. Fresh grad or Students who are currently pursuing their studies and are looking for part-time work are also encouraged to apply.

Working Hours: Rotational shifts:

Morning Shift: 9:00 AM – 5:30 PM

Evening Shift: 1:30 PM – 10:00 PM

RESPONSIBILITIES:

Welcome customers warmly, manage incoming calls and WhatsApp messages, and respond to enquiries regarding wellness services, packages, facilities and company policies professionally.

Assist guests with check-in, booking confirmations, appointment scheduling, rescheduling and reminders, while explaining available wellness services and packages clearly.

Handle guest feedback, complaints, concerns and special requests promptly and professionally to ensure a positive customer experience.

Process payments, deposits and billing for wellness services, products and packages, including cash and credit card transactions, and maintain accurate records of appointments, guest information and daily transactions.

Manage incoming and outgoing mail, reception administrative tasks, maintain a clean, tidy and welcoming reception and waiting area, and ensure a calm and relaxing environment that reflects the company's wellness concept and service standards.

Assist with daily operations, including opening and closing procedures, coordinate with relevant team members to ensure smooth operations and a seamless guest experience, and perform other ad-hoc duties as assigned by the superior.

REQUIREMENTS:

Possess at least an SPM qualification or equivalent. Fresh graduates are encouraged to apply.

Previous experience in reception, hospitality, spa, wellness or customer service is an added advantage.

Possess a pleasant personality, professional appearance and excellent customer service skills.

Basic computer skills with good organizational, multitasking and time-management abilities.

Able to work six days per week and rotate between morning and evening shifts.