RECEPTIONIST (Night Shift) Urgent Hiring

Health world spa and massage; Kuala Lumpur; Vor Ort; MYR 20.000 - 33.000; Vollzeit

Zusammenfassung

Health world spa and massage is seeking a Receptionist for the night shift to greet guests, provide information on spa services, and manage bookings. You will promote treatments, handle inquiries, and ensure smooth front desk operations after hours in a spa setting.

Ideal candidates hold at least SPM or equivalent, with a Diploma in Hospitality preferred, and possess excellent communication skills. English and Bahasa Malaysia fluency is required, with Mandarin an added advantage.

Qualifikationen

• Minimum SPM or equivalent; Diploma in Hospitality preferred.
• Front desk experience in hotel/spa is an advantage.
• Excellent communication and customer service skills.
• Able to work independently during night hours.
• Fluent in English and Bahasa Malaysia; Mandarin an added advantage.

Aufgaben

• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Promote and up-sell spa treatments, products, and packages to maximize revenue.
• Handle walk-in guests and bookings.
• Ensure all daily transactions, reports, and records are accurately completed before closing.
• Assist in end‑of‑day reconciliation and ensure cash and credit transactions are properly balanced.

Kenntnisse

Customer service

Communication skills

Multitasking

Cash handling

Ausbildung

SPM or equivalent

Diploma in Hospitality

Jobbeschreibung

RECEPTIONIST (Night Shift) Urgent Hiring

Guest Service & Front Desk Operations role responsible for greeting guests, providing detailed information on spa services, treatments, promotions, and operating hours, and handling guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.

Key responsibilities

Provide detailed information on spa services, treatments, promotions, and operating hours

Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels

Promote and up sell spa treatments, products, and packages to maximize revenue

Handle walk-in guests and bookings

Ensure all daily transactions, reports, and records are accurately completed before closing

Assist in end‑of‑day reconciliation and ensure cash and credit transactions are properly balanced

About you

Minimum SPM or equivalent; Diploma in Hospitality or related field preferred

Previous experience in a hotel, spa, or wellness center front desk is an advantage

Excellent communication and customer service skills

Able to work independently with minimal supervision during night hours

Fluent in English and Bahasa Malaysia; Mandarin or other languages an added advantage

Willing to work night shifts, weekends, and public holidays