Wellness Front Desk & Guest Experience Specialist

Aura Regenerative Wellness Centre; Kuala Lumpur; On-site; MYR 29,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Wellness benefits

Job summary

Aura Regenerative Wellness Centre in Kuala Lumpur seeks a Wellness Therapist & Customer Experience Executive to deliver luxurious guest experiences at Tun Razak Exchange. You will greet guests, manage check-ins, answer inquiries, and handle payments in a warm, professional environment.

The role combines front desk duties with wellness service support, including assisting with treatments, promoting packages, and assisting with administrative tasks.

Qualifications

• Experience in customer service or front desk in hospitality or wellness.
• Excellent communication and interpersonal skills with a friendly attitude.
• Proficient in English; Chinese a plus.
• Familiarity with spa systems and cash handling procedures.

Responsibilities

• Greet guests warmly and manage check-ins/outs.
• Respond to inquiries promptly and courteously.
• Process payments accurately and manage transactions.
• Maintain a neat front desk and provide facility information.
• Assist with wellness treatments using machinery.
• Promote and upsell wellness packages.
• Support administrative tasks as needed.

Skills

Guest service

Front desk

Communication

Multitasking

English proficiency

Chinese language

Tools

Spa management systems

Cash handling

Job description

Aura Regenerative Wellness Centre in Kuala Lumpur seeks a Wellness Therapist & Customer Experience Executive to deliver luxurious guest experiences at Tun Razak Exchange. You will greet guests, manage check-ins, answer inquiries, and handle payments in a warm, professional environment.

The role combines front desk duties with wellness service support, including assisting with treatments, promoting packages, and assisting with administrative tasks.