Front Desk Receptionist

ERMS Berhad; Subang Jaya; On-site; MYR 30,000 - 42,000; Full time

Job summary

REN Wellness Retreat, by ERMS Berhad in Subang Jaya, invites a friendly receptionist to welcome guests, handle inquiries, and support front desk operations at a luxury wellness destination.

You will manage registrations, reservations, payments, and coordinate therapists to align bookings with schedules. The role requires good communication, proficiency with Microsoft Office, and the ability to work weekends and public holidays.

Qualifications

• Minimum SPM holder.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to work independently and proactively resolve issues
• Excellent organizational and administrative skills
• Willing to work on weekends and public holidays.

Responsibilities

• Welcome and greet all guests professionally upon arrival.
• Handle walk-in, phone, WhatsApp and online enquiries.
• Perform guest registration and check-in/check-out.
• Manage treatment reservations and room scheduling.
• Coordinate therapists' assignments according to booking schedule.
• Recommend suitable treatments, packages & memberships.
• Process payments accurately.

Skills

Customer service

Communication skills

Microsoft Office

Education

SPM

Tools

Microsoft Office

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional &ComplementaryMedicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Job Responsibilities

Welcome and greet all guests professionally upon arrival.

Handle walk-in, phone, WhatsApp and online enquiries.

Perform guest registration and check-in/check-out.

Manage treatment reservations and room scheduling.

Coordinate therapists' assignments according to booking schedule.

Recommend suitable treatments, packages & memberships.

Process payments accurately.

Job Requirement

Minimum SPM holder.

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Strong written and verbal communication skills

Ability to work independently and proactively resolve issues

Excellent organizational and administrative skills

Willing to work on weekends and public holidays.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a receptionist?
• What's your expected monthly basic salary?