Territory Sales Executive

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Penang; Híbrido; MYR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Optimum Infosolutions (M) Sdn Bhd is seeking a proactive Merchant Zone Manager to support merchant engagement and business growth in the Penang region. You will engage directly with merchant partners, conduct regular face-to-face visits, introduce digital tools and help merchants improve platform adoption and performance.

The role requires 3-5 years in sales, strong communication skills, and fluency in English and Bahasa Malaysia. Mandarin is an advantage.

Formación

• 3-5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.

Responsabilidades

• Merchant Engagement & Relationship Management: conduct regular face-to-face visits with merchant partners and plan daily schedules; educate merchants on digital tools and features; encourage adoption of business features.
• Issue Resolution & Continuous Improvement: identify and resolve merchant operational issues; gather feedback; follow up to ensure resolution; document engagement strategies.
• Performance Monitoring & Collaboration: monitor engagement KPIs and tool adoption; prepare field activity reports; work with Sales, Operations, Marketing and Product teams; support process improvements.

Conocimientos

Sales experience

Field sales

Interpersonal skills

Language skills (English & BM)

Mandarin is a plus

Descripción del empleo

Working Arrangement: (Remote + Field Visit) but Candidate must be at Penang

Working Days: Monday – Friday, 9:00 AM – 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are looking for a proactive and relationship-driven Merchant Zone Manager to support our Client's merchant engagement and business growth in the assigned territory.

You will be responsible for engaging directly with merchant partners, conducting regular face-to-face visits, introducing digital business tools and helping merchants improve their platform adoption and business performance.

Key Responsibilities

• 1. Merchant Engagement & Relationship Management
  • Conduct regular face-to-face visits with assigned merchant partners.
  • Plan daily schedules and manage merchant engagement activities.
  • Educate merchants on digital tools, Merchant App features and marketing solutions.
  • Encourage merchant participation and adoption of available business features.
• 2. Issue Resolution & Continuous Improvement
  • Identify and resolve merchant operational issues and technical concerns.
  • Gather merchant feedback and communicate findings to internal teams.
  • Follow up on outstanding issues to ensure timely resolution.
  • Document successful engagement strategies and share best practices.
• 3. Performance Monitoring & Collaboration
  • Monitor merchant engagement, satisfaction, issue resolution and tool adoption KPIs.
  • Prepare regular field activity reports and identify areas for improvement.
  • Work closely with Sales, Operations, Marketing and Product teams.
  • Support continuous improvement of merchant experience and operational processes.

Requirements

• 3-5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

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