TERRITORY ACCOUNT EXECUTIVE/MANAGER

Second Talent; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Second Talent is seeking a Territory Account Executive/Manager in Malaysia to lead a designated SMB portfolio across Selangor or Johor. The role focuses on presenting the company's full-service solutions to business clients and building lasting relationships as a trusted supplier.

The successful candidate will manage account growth, handle inquiries, collaborate with internal teams, and participate in ongoing training to maintain service excellence and drive customer loyalty.

Qualifications

• Education: Diploma or Degree in Commerce, Business Administration, or a related field.
• Minimum 2 years of B2B sales experience, managing an SMB portfolio.
• Proficiency in Microsoft Office; experience with Solution Selling, Proactive Listening, and Sales Negotiation.
• Experience in Sales Pipeline Management.
• Professional fluency in English (verbal and written).

Responsibilities

• Establish and maintain rapport with customers to ensure long-term retention.
• Increase spend per account by driving product penetration and managing margins.
• Handle customer enquiries and provide after-sales service and support.
• Collaborate with internal teams to ensure overall customer satisfaction.
• Advocate for customer loyalty through dedicated account management.
• Perform ad-hoc tasks as assigned by the Area Sales Manager.
• Participate in training and development programs.
• Promote positive employee relationships through company events.

Skills

Microsoft Office

Solution Selling

Proactive Listening

Sales Negotiation

Sales Pipeline Management

Education

Commerce / Business Administration degree

Job description

About the job TERRITORY ACCOUNT EXECUTIVE/MANAGER

Job Title: Territory Account Executive / Account Manager

Location: Selangor OR Johor, Malaysia

Job Type: Full-time, Permanent

Job Overview

Our client, a leading B2B solutions provider, is seeking a Territory Account Executive / Manager to join their SMB Sales team.

The primary responsibility of this role is to act as a key account manager for a designated territory. You will be responsible for reaching out to and presenting the company's full service solution to businesses, with the goal of establishing the company as a preferred supplier and ensuring customer loyalty.

Key Responsibilities & Accountabilities

• Account Management: Establish and maintain good rapport with all customers in your portfolio to ensure long-term business relationship/retention.
• Sales Growth: Actively work to increase the spend per account by driving product penetration and managing the margin of all accounts visited.
• Customer Service: Handle all assigned customers' enquiries and provide comprehensive after-sales service and support.
• Internal Collaboration: Work closely with all internal stakeholders (e.g., Customer Service, Credit Control) to ensure full customer satisfaction by providing the company's standard service level.
• Customer Advocacy: Advocate for customer loyalty through dedicated account management and service excellence.
• Perform any other ad-hoc tasks as assigned by the Area Sales Manager.
• Training & Development: Must participate in and complete all learning and training assigned to you.
• Employee Relationship: Participate in company events and promote a healthy working relationship with colleagues.

Qualifications

• Education Level: A Diploma or Degree in Commerce, Business Administration, or a related field.
• Working Experience: A minimum of 2 years of sales experience in a B2B environment, specifically managing an SMB (Small-to-Medium Business) sales portfolio.
• Specific Skills:
  • High proficiency in Microsoft Office applications.
  • Demonstrable skills in Solution Selling, Proactive Listening, and Sales Negotiation.
  • Proven experience in Sales Pipeline Management.
• Language Requirement: Professional fluency in English (verbal and written), with active listening and proactive communication skills.
• Licenses: A valid driver's license is a plus.

Personal Profile & Characteristics

• Curiosity: Enjoys handling new experiences and work-related tasks.
• Adaptability: Possesses the ability to move with the times and adapt to rapid changes in day-to-day work to meet market demands.
• Drive: Shows a determination to achieve goals and a spirit of striving for better results.
• Team-Oriented: Able to achieve goals both individually and as a key contributor to a team's success.
• Resilience: Demonstrates self-motivation and a "never-say-never" attitude toward challenges.
• Interpersonal Skills: Enjoys meeting new people, is not shy in initiating conversations, and can work harmoniously with colleagues from different backgrounds.