Sales Executive (Field Sales)

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Kluang; Presencial; MYR 60.000 - 120.000; Jornada completa

Descripción de la vacante

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Malaysia seeks a proactive Merchant Zone Manager to drive merchant engagement and growth within the assigned territory. You will manage relationships with merchant partners, conduct regular face-to-face visits, and promote digital tools to improve platform adoption and business performance.

This field-based role requires 3–5 years of sales experience, fluent English and Bahasa Malaysia, and residence in Miri, Sarawak.

Formación

• 3-5 years of sales experience mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales preferred.

Responsabilidades

• Merchant Engagement & Relationship Management: conduct face-to-face visits, plan daily schedules, educate merchants on digital tools and app features, promote adoption of business features.
• Issue Resolution & Continuous Improvement: identify and resolve merchant issues, gather feedback, follow up to resolve, share best practices.
• Performance Monitoring & Collaboration: track engagement KPIs, prepare field reports, work with Sales, Operations, Marketing and Product to improve merchant experience.

Conocimientos

Sales experience

Relationship building

Communication skills

Multilingual (English + Bahasa)/Bahasa

Descripción del empleo

Working Days: Monday - Friday, 9:00 AM - 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are looking for a proactive and relationship-driven Merchant Zone Manager to support our Client's merchant engagement and business growth in the assigned territory.

You will be responsible for engaging directly with merchant partners, conducting regular face-to-face visits, introducing digital business tools and helping merchants improve their platform adoption and business performance.

Key Responsibilities

1. Merchant Engagement & Relationship Management

Conduct regular face-to-face visits with assigned merchant partners.

Plan daily schedules and manage merchant engagement activities.

Educate merchants on digital tools, Merchant App features and marketing solutions.

Encourage merchant participation and adoption of available business features.

2. Issue Resolution & Continuous Improvement

Identify and resolve merchant operational issues and technical concerns.

Gather merchant feedback and communicate findings to internal teams.

Follow up on outstanding issues to ensure timely resolution.

Document successful engagement strategies and share best practices.

3. Performance Monitoring & Collaboration

Monitor merchant engagement, satisfaction, issue resolution and tool adoption KPIs.

Prepare regular field activity reports and identify areas for improvement.

Work closely with Sales, Operations, Marketing and Product teams.

Support continuous improvement of merchant experience and operational processes.

Requirements

3-5 years of experience in sales; sales experience is mandatory.

Experience in business development, field sales, territory sales or customer-facing sales is preferred.

Account management experience is an added advantage.

Strong interpersonal, communication and relationship-building skills.

Fluent in English and Bahasa Malaysia.

Mandarin-speaking ability is an advantage.

Must be currently based in Miri, Sarawak.

Comfortable with regular face-to-face merchant visits and field-based activities.

Information Technology Services 101-1,000 employees

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is "Empower Business with Technology."

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.