Business Development Executive

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Miri; On-site; MYR 60,000 - 90,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD is seeking a proactive Merchant Zone Manager to drive merchant engagement and business growth in the assigned territory. You will engage directly with merchant partners and conduct regular face-to-face visits.

You will educate merchants on digital tools and app features, manage schedules, resolve issues, monitor KPI trends, and collaborate with Sales, Operations, Marketing and Product teams to improve merchant experience and performance.

Qualifications

• 3–5 years of sales experience required.
• Experience in business development, field sales or territory sales preferred.
• Based in Miri, Sarawak; willing to travel for merchant visits.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Engage with merchant partners and manage relationships.
• Plan daily schedules and merchant engagement activities.
• Educate merchants on digital tools, Merchant App features and marketing solutions.
• Resolve merchant issues and gather feedback for internal teams.
• Monitor engagement, satisfaction and KPI trends; prepare field reports.
• Collaborate with Sales, Operations, Marketing and Product teams to improve merchant experience.

Skills

Sales experience

Business development

Territory sales

Account management

Interpersonal skills

Fluent English

Bahasa Malaysia

Mandarin (adv)

Based in Miri

Job description

Working Days: Monday – Friday, 9:00 AM – 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are looking for a proactive and relationship-driven Merchant Zone Manager to support our Client's merchant engagement and business growth in the assigned territory.

You will be responsible for engaging directly with merchant partners, conducting regular face-to-face visits, introducing digital business tools and helping merchants improve their platform adoption and business performance.

Key Responsibilities

1. 1. Merchant Engagement & Relationship Management
2. Conduct regular face-to-face visits with assigned merchant partners.
3. Plan daily schedules and manage merchant engagement activities.
4. Educate merchants on digital tools, Merchant App features and marketing solutions.
5. Encourage merchant participation and adoption of available business features.
6. 2. Issue Resolution & Continuous Improvement
7. Identify and resolve merchant operational issues and technical concerns.
8. Gather merchant feedback and communicate findings to internal teams.
9. Follow up on outstanding issues to ensure timely resolution.
10. Document successful engagement strategies and share best practices.
11. 3. Performance Monitoring & Collaboration
12. Monitor merchant engagement, satisfaction, issue resolution and tool adoption KPIs.
13. Prepare regular field activity reports and identify areas for improvement.
14. Work closely with Sales, Operations, Marketing and Product teams.
15. Support continuous improvement of merchant experience and operational processes.

Requirements

• 3–5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.