Key Account Manager - Client Management

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Malaysia seeks a Merch ant Zone Manager to own and grow a portfolio of SME and merchant partners in your territory. This field-based role requires regular face-to-face client visits, understanding client needs, and coordinating with internal teams to deliver value.

You will educate clients on platform features and drive engagement and business growth. Applicants should be adept at building relationships, identifying growth opportunities, and meeting KPIs

Qualifications

• 3–5 years of experience in business development, sales or account management.
• Experience managing SME, merchant, retail, F&B or business clients is highly preferred.
• Strong interpersonal and communication skills; comfortable field visits.

Responsibilities

• Build and maintain relationships with SME and merchant partners.
• Conduct regular face-to-face visits within your territory.
• Understand clients' business needs, challenges and growth opportunities.
• Identify opportunities to increase client engagement and performance.
• Educate clients on platform features, tools and marketing solutions.
• Coordinate with Operations, Sales, Marketing, Product and Support.
• Monitor account performance and engagement KPIs.
• Analyse client trends and identify areas for improvement.
• Share engagement strategies with the wider team.

Skills

Business Development

Sales

Key Account Management

Customer Success

Relationship Management

Client-facing

Job description

This is a Merchant Zone Manager role with field-based work where you will manage and develop a portfolio of merchant partners within your assigned territory. You will be the key point of contact for your assigned clients — understanding their business needs, solving issues, identifying growth opportunities and helping them maximise the value of the platform.

If you come from Business Development, Key Account Management, Relationship Management, SME Sales, Territory Sales, Merchant Acquisition or Customer Success, this could be a great opportunity for you.

What You'll Do

Build and maintain strong relationships with SME and merchant partners.

Conduct regular face-to-face visits with clients within your assigned territory.

Understand clients' business needs, challenges and growth opportunities.

Identify opportunities to increase client engagement and business performance.

Educate clients on available platform features, tools and marketing solutions.

Coordinate with internal teams such as Operations, Sales, Marketing, Product and Support

Monitor account performance and engagement KPIs.

Analyse client trends and identify areas for improvement.

Share successful engagement and business development strategies with the wider team.

Requirements

3–5 years of experience in Business Development, Sales, Key Account Management, Account Management, Relationship Management, Customer Success or a similar client-facing role.

Experience managing SME, merchant, retail, F&B or business clients is highly preferred.

Proven experience in client acquisition, relationship building and business growth.

Strong interpersonal and communication skills.

Comfortable conducting face-to-face client visits and field work.

Able to manage your own territory, schedule and client portfolio independently.

Comfortable working with sales targets, KPIs and performance data.

English and Bahasa Malaysia are required.

Mandarin or Tamil would be an added advantage.

Candidates must be willing to travel within their assigned territory.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to "Empower Business with Technology."

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to "Empower Business with Technology."

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.