Technical Support Specialist II - Customer Experience

Concentrix; Kuala Lumpur; On-site; MYR 22,320 - 27,900; Full time

Job summary

A global customer service company in Kuala Lumpur is looking for customer service representatives. This role involves ensuring service meets contractual performance indicators while clarifying and addressing customer inquiries. Candidates should possess a high school diploma and be courteous with strong communication and customer service skills. The position may require shift rotations, and adaptability in fast-paced work environments is essential. A supportive team environment is emphasized.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong customer service orientation and computer navigation skills.
• Effective written and verbal communication skills.

Responsibilities

• Ensure service meets contractual key performance indicators.
• Clarify customer requirements and provide appropriate resolutions.
• Listen to customer needs and build rapport.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global customer service company in Kuala Lumpur is looking for customer service representatives. This role involves ensuring service meets contractual performance indicators while clarifying and addressing customer inquiries. Candidates should possess a high school diploma and be courteous with strong communication and customer service skills. The position may require shift rotations, and adaptability in fast-paced work environments is essential. A supportive team environment is emphasized.