Customer Service Advisor I – KPI-Focused Support

Concentrix; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A global customer engagement services company in Kuala Lumpur is seeking candidates for customer service roles. Responsibilities include ensuring service delivery meets KPIs, clarifying customer requirements, and addressing inquiries. Ideal candidates should have a high school diploma, demonstrate strong customer service orientation, and possess good communication skills. The work environment is fast-paced with opportunities to develop a customer-centric career.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.

Responsibilities

• Ensure service delivered meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and provide effective resolutions.
• Listen attentively to customer needs and build rapport.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

A global customer engagement services company in Kuala Lumpur is seeking candidates for customer service roles. Responsibilities include ensuring service delivery meets KPIs, clarifying customer requirements, and addressing inquiries. Ideal candidates should have a high school diploma, demonstrate strong customer service orientation, and possess good communication skills. The work environment is fast-paced with opportunities to develop a customer-centric career.