Customer Success Associate I

Concentrix; Kuala Lumpur; On-site; MYR 22,320 - 33,480; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking candidates for a role focused on delivering excellent service to customers. Responsibilities include ensuring service meets key performance indicators and providing resolutions to customer inquiries. Candidates should possess a high school diploma and strong customer service orientation. Additionally, strong communication and multitasking skills are crucial for success in this fast-paced environment.

Qualifications

• 3 to 6 months of relevant experience preferred.
• Ability to rotate shifts as needed.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Greet customers professionally and courteously.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication skills

Attention to detail

Multi-tasking abilities

Education

High school diploma

Job description

A leading customer service provider in Kuala Lumpur is seeking candidates for a role focused on delivering excellent service to customers. Responsibilities include ensuring service meets key performance indicators and providing resolutions to customer inquiries. Candidates should possess a high school diploma and strong customer service orientation. Additionally, strong communication and multitasking skills are crucial for success in this fast-paced environment.