Customer Service Advisor I – KPI-Focused Support

Concentrix; Kuala Lumpur; On-site; MYR 22,320 - 33,480; Full time

Job summary

A global customer experience provider in Kuala Lumpur seeks dedicated individuals for customer service roles. Responsibilities include ensuring service meets key performance indicators, actively listening to customer concerns, and maintaining a positive rapport. Candidates should possess a high school diploma and demonstrate strong communication and computer skills. The role involves teamwork and adaptability in a fast-paced environment, suitable for those who can handle repetitive tasks effectively.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Ability to work as a team member, as well as independently.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Ensure service meets contractual Key Performance Indicators (KPIs).
• Listen attentively to customer needs and concerns.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Computer navigation skills

Effective communication

Attention to detail

Adaptability

Multi-tasking

Education

High school diploma

Job description

A global customer experience provider in Kuala Lumpur seeks dedicated individuals for customer service roles. Responsibilities include ensuring service meets key performance indicators, actively listening to customer concerns, and maintaining a positive rapport. Candidates should possess a high school diploma and demonstrate strong communication and computer skills. The role involves teamwork and adaptability in a fast-paced environment, suitable for those who can handle repetitive tasks effectively.