Customer Service Advisor I – KPI-Focused Support

Concentrix; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking a dedicated Customer Service Representative to ensure high-quality service to customers. You will clarify customer needs, resolve inquiries, and contribute to customer satisfaction in a fast-paced environment. Applicants should possess a high school diploma and have a strong customer service orientation. This role offers training in a supportive team environment and an opportunity to develop communication skills.

Qualifications

• High school diploma with three to six months of relevant experience.
• Strong customer service orientation and ability to communicate effectively.
• Dependable with strong attention to detail and ability to multi-task.

Responsibilities

• Ensure service meets Key Performance Indicators (KPIs).
• Clarify customer requirements and provide resolutions.
• Maintain customer relations with courtesy and professionalism.

Skills

Strong customer service orientation

Effective communication skills

Strong computer navigation skills

Attention to detail

Ability to multi-task

Dependability

Education

High school diploma

Job description

A leading customer service provider in Kuala Lumpur is seeking a dedicated Customer Service Representative to ensure high-quality service to customers. You will clarify customer needs, resolve inquiries, and contribute to customer satisfaction in a fast-paced environment. Applicants should possess a high school diploma and have a strong customer service orientation. This role offers training in a supportive team environment and an opportunity to develop communication skills.