Tech-Savvy Customer Success Pro (Bilingual)

TP; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

A leading customer service company in Kuala Lumpur is seeking a motivated individual to deliver superior customer interactions. You will assist customers with their queries regarding order status, while ensuring high-quality service is maintained. The ideal candidate should possess a minimum diploma and be fluent in both Bahasa Melayu and English. This role involves handling customer interactions through calls and capturing necessary data in internal systems, providing an opportunity to develop professional experience in a dynamic environment.

Qualifications

• Minimum of diploma in any field.
• Experience in customer interactions preferred.
• Knowledge of computers and operating systems.

Responsibilities

• Deliver superior customer interactions based on quality reports and surveys.
• Assist customers with queries about order status and delivery times.
• Capture necessary data in internal systems as per procedures.

Skills

Fluency in Bahasa Melayu

Fluency in English

Telephone skills

Understanding of high technology products

Education

Diploma in any field

Job description

A leading customer service company in Kuala Lumpur is seeking a motivated individual to deliver superior customer interactions. You will assist customers with their queries regarding order status, while ensuring high-quality service is maintained. The ideal candidate should possess a minimum diploma and be fluent in both Bahasa Melayu and English. This role involves handling customer interactions through calls and capturing necessary data in internal systems, providing an opportunity to develop professional experience in a dynamic environment.