Customer Service Advisor I – KPI-Focused Support

Concentrix; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A customer service company in Kuala Lumpur is seeking candidates for a role focused on enhancing customer satisfaction. Responsibilities include ensuring service meets KPIs, responding to inquiries, and maintaining knowledge of products. Ideal candidates will have a high school diploma and some customer service experience. Strong communication, multi-tasking abilities, and attention to detail are essential for success. Join a dynamic team dedicated to providing excellent service.

Qualifications

• Preferably 3 to 6 months of relevant experience.
• Dependable and adaptable to changes quickly.
• Ability to work as a team member and independently.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A customer service company in Kuala Lumpur is seeking candidates for a role focused on enhancing customer satisfaction. Responsibilities include ensuring service meets KPIs, responding to inquiries, and maintaining knowledge of products. Ideal candidates will have a high school diploma and some customer service experience. Strong communication, multi-tasking abilities, and attention to detail are essential for success. Join a dynamic team dedicated to providing excellent service.